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Dunkin' Zero
Brand Certified

Dunkin'

3.7
(199 reviews)

Business Details

(757) 937-3669
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Virginia Beach, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5284 Providence Rd, Virginia Beach, VA
23464, United States

Hours

Reviews

3.7
199 reviews
5 stars
98
4 stars
31
3 stars
17
2 stars
10
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported unprofessional and rude service, with many experiences of incorrect orders and long wait times.

Product Consistency

There are ongoing issues with the quality and consistency of food and drinks, particularly with iced lattes and donuts.

Cleanliness

While some reviews praised the cleanliness of the location, others reported unsanitary conditions and poor food handling.

Staff Training

Multiple reviews highlighted a lack of training among staff, leading to mistakes with orders and poor customer service.

Inventory Issues

Customers expressed frustration over limited selection and frequent shortages of popular items like donuts.
  • MF
    Madeline Fleshman
    Feb 8, 2026
    1.0
    Tried to pick up an order, they closed the lobby and hour early. They substituted the order without asking me. Then loudly talked about me to the other workers while I was at the window. Who knew you could close a store an hour early and get rid of all the products an hour before your store is supposed to close.
  • CL
    Chester Lewis
    Jan 30, 2026
    2.0
    A medium coffee and 2 day old donuts was $8.59. There was very little selection.They don't make donuts there. It's all delivered from somewhere else.The shop was run by high school kids. Not an adult in sight.
  • BC
    Bill Carpenter
    Dec 31, 2025
    2.0
    Tried to order sandwiches and was told they were out of bread to make sandwiches. Ordered some donuts instead. They were stale. That was from the few choices they had left. I guess if I only wanted a drink it would have fine. It was a very disappointing visit. Find a different location please.
  • LT
    Litisha Tripp
    Dec 31, 2025
    1.0
    I went through the drive-thru at 5 :10 am and I was the first car of the morning and the the girl that swiped my card said my card declined and I'm just like no. I think you need to try again and whoever was in the background saying This is my first car of the morning. Y'all need to hurry up like and I said you need to watch it. Basically I am out here. People can hear what you're saying and I said to the girl that was taping my card if she Could you tap my card again cuz I think that's incorrect . She tapped my card and it worked like that's never happened before but ok. Unprofessional,rude and I never received an receipt. I will be calling back up there to find out who that manager was.
  • BW
    Broanna Willam's
    Dec 26, 2025
    1.0
    I honestly cannot believe how HORRIBLE the management and staff are at this Dunkin’ Donuts location. There is no excuse for what I’ve experienced here multiple times. One Saturday around 2 PM, the doors were LOCKED for a “shift change” in the middle of the day. Who locks the doors for a shift change? Completely unacceptable. Another time, we just needed to adjust something on our order, and the employee outright refused. When my mom asked to speak to a manager, the person claimed he was the manager… clearly lying. My mom immediately left because it was obvious this kid had no authority. On yet another occasion, an employee was extremely rude, rolling her eyes and acting annoyed over a simple request. This is not how you treat customers. The lack of professionalism, courtesy, and basic common sense is mind-boggling. I will be taking my business elsewhere from now on, and I strongly advise others to do the same. Absolutely unacceptable.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' Virginia Beach at 5284 Providence Rd?

Dunkin' Virginia Beach is open daily from 5:00 AM to 7:00 PM.

What special holiday drinks are currently available at this Dunkin' location?

Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on the holiday menu.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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