Dunkin'

3.6
401 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Virginia Beach, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
627 Independence Blvd, Virginia Beach, VA
23462, United States

Hours

Reviews

3.6
401 reviews
5 stars
191
4 stars
65
3 stars
37
2 stars
24
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences are inconsistent, with reports of friendly staff but also instances of rudeness and poor communication.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Speed of Service

Service speed is frequently criticized, with long wait times reported in both drive-thru and in-store orders.

Food Quality

Food quality varies, with complaints about stale donuts and cold or improperly prepared items.

Staffing Issues

Frequent mentions of understaffing and lack of management presence contribute to service problems.
  • SS
    Shane
    1 day ago
    2.0
    As others have said, this location is very hit or miss usually. But things have gotten bad over the last two months. I usually order a latte via the mobile app. 4 out of my 5 last visits I arrived to be told "our espresso machine is down", "our espresso machine JUST broke", or something similar. I am offered a refund which is good but then I end up driving to another location to get the drink I wanted. It has gotten to the point where I have stopped bothering with this location altogether. I had waited about 3 weeks or so the last time I went thinking that was plenty of time to sort out the equipment issues. I was once again told the machine was broken. I reached out to Dunkin customer service and they alerted the franchisee and/or the field operations team immediately to let them know what happened, and said they requested that they follow up with me. They said to allow two business days for a response It has now been a week and they never bothered.
  • WD
    Wheeler Darden
    Nov 11, 2025
    2.0
    I went there at 3:30 on a Tuesday afternoon veterans Day and they had zero donuts. They did have some donut holes but they didn't have any donuts at all. I can't really figure out why they were still open
  • JS
    Julie Sinclair
    Oct 15, 2025
    5.0
    Fast Accurate Friendly
  • CC
    Chris Costea
    Oct 9, 2025
    4.0
    I get the chocolate 🍫 indulgence, sometimes has too much 🧊
  • HB
    Holley Bradbury
    Oct 1, 2025
    1.0
    0 stars would be better. I haven't had a more overall crappy experience in a long time. I drive for DoorDash so I went to go pick up an order, It wasn't ready so I ordered myself a bacon, egg and cheese croissant. I got my order pretty quickly and was happy to be on my way. Once I was 2 mins down the road I opened the food to find a sandwich that did not look good at all. There a stack of cheese on it. (3piece) the egg was cold, the bacon was so crispy and not even hot. The cheese couldn't melt or even be should if it wanted to. The worse thing was 6 calls to the store, 2 calls to corrupt customer service and 4 hrs later and I still can't get anyone in the phone. The restaurant is connected to a Miller mark gas station and I even called them to see why the dunkin Donuts wouldn't answer. The last told me she would let them know and a hour later still no one will answer. I will need go there again and recommend you don't either.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' at 627 Independence Blvd, Virginia Beach?

Dunkin' at 627 Independence Blvd, Virginia Beach is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.