Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Virginia Beach, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customer service experiences are inconsistent, with reports of friendly staff but also instances of rudeness and poor communication.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Speed of Service
Service speed is frequently criticized, with long wait times reported in both drive-thru and in-store orders.
Food Quality
Food quality varies, with complaints about stale donuts and cold or improperly prepared items.
Staffing Issues
Frequent mentions of understaffing and lack of management presence contribute to service problems.
SS
Shane
1 day ago
2.0
As others have said, this location is very hit or miss usually. But things have gotten bad over the last two months. I usually order a latte via the mobile app. 4 out of my 5 last visits I arrived to be told "our espresso machine is down", "our espresso machine JUST broke", or something similar. I am offered a refund which is good but then I end up driving to another location to get the drink I wanted. It has gotten to the point where I have stopped bothering with this location altogether. I had waited about 3 weeks or so the last time I went thinking that was plenty of time to sort out the equipment issues. I was once again told the machine was broken.
I reached out to Dunkin customer service and they alerted the franchisee and/or the field operations team immediately to let them know what happened, and said they requested that they follow up with me. They said to allow two business days for a response It has now been a week and they never bothered.
WD
Wheeler Darden
Nov 11, 2025
2.0
I went there at 3:30 on a Tuesday afternoon veterans Day and they had zero donuts. They did have some donut holes but they didn't have any donuts at all. I can't really figure out why they were still open
JS
Julie Sinclair
Oct 15, 2025
5.0
Fast
Accurate
Friendly
CC
Chris Costea
Oct 9, 2025
4.0
I get the chocolate 🍫 indulgence, sometimes has too much 🧊
HB
Holley Bradbury
Oct 1, 2025
1.0
0 stars would be better.
I haven't had a more overall crappy experience in a long time. I drive for DoorDash so I went to go pick up an order, It wasn't ready so I ordered myself a bacon, egg and cheese croissant. I got my order pretty quickly and was happy to be on my way. Once I was 2 mins down the road I opened the food to find a sandwich that did not look good at all. There a stack of cheese on it. (3piece) the egg was cold, the bacon was so crispy and not even hot. The cheese couldn't melt or even be should if it wanted to. The worse thing was 6 calls to the store, 2 calls to corrupt customer service and 4 hrs later and I still can't get anyone in the phone. The restaurant is connected to a Miller mark gas station and I even called them to see why the dunkin Donuts wouldn't answer. The last told me she would let them know and a hour later still no one will answer. I will need go there again and recommend you don't either.
What are the opening hours of Dunkin' at 627 Independence Blvd, Virginia Beach?
Dunkin' at 627 Independence Blvd, Virginia Beach is open daily from 5:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What are some of the featured holiday drinks available at this Dunkin'?
Featured holiday drinks include the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order my Dunkin' favorites ahead using a mobile app?
Yes, you can order ahead quickly using the Dunkin' mobile app available on both iOS and Android platforms.
What types of meals does this Dunkin' serve?
This Dunkin' serves breakfast, brunch, and lunch meals, including coffee, espresso, breakfast sandwiches, and donuts.
Is there a drive-thru service available at this Dunkin' location?
Yes, this Dunkin' has a drive-thru service for convenient ordering and pickup.
Are there any gas stations or convenience stores near this Dunkin'?
Yes, Millers, a gas station and convenience store which also serves breakfast and brunch, is located nearby and could be convenient if you need fuel or a quick meal before or after your visit.
Is there a yoga studio close to this Dunkin' that customers might visit for wellness activities?
Yes, Yoga From The Heart is a nearby yoga studio where customers can enjoy health and wellness sessions before or after stopping by Dunkin'.
What nearby dining options exist if I'm looking for something different from Dunkin's offerings?
Nearby dining options include Pembroke Pizza for pizza and Italian dishes, and Cal'z Pizza, Subs & Wings Town Center for American and chicken specialties.
How is this Dunkin' location accessible for families and children?
This Dunkin' welcomes families and children, offers dine-in services, and provides a menu with vegetarian options, making it a family-friendly spot.