Dunkin'

3.6
253 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Virginia Beach, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5600 Princess Anne Rd, Virginia Beach, VA
23462, United States

Hours

Reviews

3.6
253 reviews
5 stars
118
4 stars
45
3 stars
22
2 stars
12
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers.

Service Speed

Many customers reported exceptionally slow service, particularly in the drive-thru, with long wait times and inefficient order handling.

Food Quality

While some customers enjoyed the coffee and donuts, there were frequent complaints about food being cold, poorly prepared, or unavailable.

Cleanliness

Some reviews noted cleanliness issues, particularly in the bathrooms and overall store condition.

Staffing Issues

Several customers mentioned understaffing as a significant problem, leading to delays and poor service experiences.
  • MS
    Michael Spead
    Dec 16, 2025
    5.0
    Quiet place with great service
  • AA
    Amanda
    Dec 12, 2025
    1.0
    This location has really gone down hill in such a short amount of time the ladies that work here have awful customer service with nasty attitudes. Hopefully they will get better workers soon I will not be returning.
  • JB
    Jon Brinks
    Dec 8, 2025
    1.0
    You probably shouldn't hire women with extremely nasty attitudes towards customers. This place is disgusting
  • TR
    Theresa Roberts
    Oct 28, 2025
    1.0
    I usually stop at this Dunkin's with no complaints but I had an unfortunate experience recently with one of the older ladies in the drive thru. I promised my grandkids and my husband donuts. My husband always gets the apple and spice, but the lady who looks to be in her 30’s with red hair had snapped at me that they don’t have it. I understand menu changes I’ve been coming to this Dunkin’s for 10 years on and off but she shouldn’t be rude to the customers. This Dunkin’s acts like it’s a pain to serve you donuts. It wasn’t all terrible Food was okay. we got the croissants. EDIT came back again another awful experience waited in the drive thru for 20 minutes just to order my coffee.
  • MM
    marie
    Sep 30, 2025
    2.0
    i come here every week since it’s closer to my work and one of the workers is always running around doing a bunch of stuff and still manages to get my coffee to me in a timely manner. There was another worker a girl with bright red hair, the entire time Im in there I see her once or not at all and shes almost always on the phone with someone not doing anything. I watched her walk into the bathroom with cleaning supplies after she walked out I went in there and there was dirt and grime all over the floor and what looked to be like blood splatter on the floor as well. Someone fire the girl with red hair, she makes the other girls do everything.

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' at 5600 Princess Anne Rd, Virginia Beach, VA?

This Dunkin' location is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, they provide both delivery and curbside pickup options.