Dunkin'

3.7
601 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Virginia Beach, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6119 Indian River Rd, Virginia Beach, VA
23464, United States

Hours

Reviews

3.7
601 reviews
5 stars
279
4 stars
122
3 stars
57
2 stars
33
1 star
110

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, particularly in the lobby and bar areas, with persistent dirt and stains.

Customer Service

Service quality varied significantly; some staff were praised for being friendly and helpful, while others were criticized for rudeness and unprofessional behavior.

Product Availability

Customers frequently complained about the location being out of various menu items, including donuts and coffee, leading to frustration.

Order Accuracy

There were numerous reports of incorrect orders and issues with mobile orders, indicating a lack of attention to detail.

Staff Attitude

Several reviews highlighted a negative attitude among staff, with instances of employees being dismissive or unhelpful.
  • MT
    Makayla T
    Nov 12, 2025
    1.0
    Never going here again! I placed an online order for a coffee and a hot tea at 7:02 pm, a whole hour before closing mind you. And when I pulled up at 7:15 pm to pick up my order the whole drive-thru aside from the menu itself was dark. I could understand if there was an issue with the lights, so I waited for someone to answer at the drive-thru but no one answered. So maybe they are busy closing? (They close at 8pm) I thought maybe I should park and go inside, but the doors are all locked. I checked the hours on the window and it said they were open until 8pm and there were people inside working. So a little confused, I went back in my car and drove straight to the window only to be told they stop making drinks at 7 for closing. They also told me to come back in the morning for basically and IOU but I told them I'd rather the refund. This was very disappointing because I work an overnight shift and I spent my time before work trying to get my coffee order only to be turned away, and I couldn't get a refund for the rewards I used either. You won't be seeing me ever try going there again...
  • TH
    Trish Holland
    Nov 10, 2025
    5.0
    Didn't have what was needed for my drink :( but this store is always fast and friendly
  • PW
    Pound Waters
    Oct 27, 2025
    5.0
    I have never had a problem, but I have heard other people have great place to visit fantastic customer service in my opinion
  • ES
    Esteban Santillan
    Oct 17, 2025
    1.0
    It’s dirty , at the bar , dirty , the lobby , dirty , the seats , dirty , the lids they were using , guess what they were … dirty . This is not the first time it’s been like this , just the first I got pictures because that’s insane the same stains from a month ago are still there . That come off it you wipe it with water . I wanted to clean stuff up and I don’t even work there . I guess if I get a response , can you add where the broom and sprays are at too for next time I come .
  • AD
    angelo dabucon
    Oct 12, 2025
    1.0
    Girl at the drive thru should take her air pods off. I tried getting her attention while I was waiting for my other drink and she finally answered me with an attitude and I asked for napkins and she gave me one. Pretty much I felt like I was bothering her. So needless to say I’ll never go back to this Dunkin’ Donuts. Even tho since my daughter and I been going to this Dunkin for months now every Sunday before church never again. She was unprofessional.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Virginia Beach, VA?

Dunkin' in Virginia Beach is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' in Virginia Beach offer delivery and pickup services?

Yes, this location offers both delivery and curbside pickup services.