Numerous reviews highlighted poor customer service, including rude staff and long wait times without acknowledgment.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, particularly with Blizzards and other menu items.
Quality Consistency
There were mixed reviews on the quality of food, with some customers enjoying their treats while others complained about insufficient toppings and poor food preparation.
Cleanliness and Hygiene
Several customers expressed concerns about cleanliness, including finding hair in their food and unsanitary practices.
Speed of Service
While some customers praised the quick service, others noted inconsistencies, especially during busy times.
MA
Megas Alexander
Feb 19, 2026
1.0
Very unprofessional, and nasty extremely nasty attitude
JB
Jaylen Barnes
Jan 26, 2026
1.0
Felix was very rude. Over charged me for something I have got several of times. He acted like he couldn’t hear me when in reality he just didn’t care. I will never give this location my money again. #coldstonealltheway