Business Details
About
Mexican Restaurant
Chipotle Kemps River Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.3
588 reviews
5 stars
132
4 stars
48
3 stars
30
2 stars
57
1 star
321
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as small portions, missing ingredients, and unsatisfactory taste.
Customer Service
Many reviews highlighted poor customer service, including rude staff, lack of urgency, and unwelcoming attitudes.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and reports of pests.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly with online and mobile orders.
Management Issues
Customers expressed concerns about management's lack of oversight and responsiveness to service and inventory problems.
- MDMax Delpivo6 days ago1.0Paid $20 for a double meat burrito and it showed up tiny. Nothing about it looked like double anything. I also paid a dollar for chimichurri and got about two teaspoons of sauce. Charging that much for that little is ridiculous. Total waste of money.
- DCDonald CauseyNov 18, 20255.0Liked the inside, very quaint and quiet and sociable
- SWSydney WNov 10, 20251.0The staff pretends they do not see you at the window. Food is literally on the shelf getting cold and they do not care. I had to get out of the drive through feeling unwell to get my food after waiting 10 minutes while several staff member walked by. Rude Attitudes. The 2.5 stars should be a sign that management needs to hire new staff. Update: food is all ice cold. Queso is thick and gloopy.
- PTPhilip ThomasNov 6, 20251.0They are always out of something without warning. Somebody needs to start placing a sign on the door when items like the Fajitas veggies run out.
- SWSean WhitakerOct 24, 20252.0Food tastes good but they don't really cut the veggies up or spread out the meat so it's just big blobs you have to do something with... The customer service is pretty sad staff have no personality, barely say anything or just grunt or nod
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Kemps River Commons serve?
Chipotle Mexican Grill offers a customizable menu of Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced real ingredients.
What are the operating hours for Chipotle Mexican Grill at Kemps River Commons?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Can I order food ahead for pickup at Chipotle Kemps River Commons?
Yes, Chipotle offers in-store pickup service which you can order through their website or app.
Where is Chipotle Kemps River Commons located?
It is located at 5399 Kempsriver Dr, Virginia Beach City, Virginia Beach, VA 23464, United States.
How can I contact Chipotle Mexican Grill at Kemps River Commons?
You can reach them by phone at +1 757-769-8989 or email VA.3559.KempsRvrComm@chipotle.com.
Does Chipotle Kemps River Commons prioritize sustainably sourced ingredients?
Yes, the restaurant follows Chipotle's Food with Integrity principles by sourcing ingredients from farms that use humane and sustainable practices.
Are there any pet-related services near Chipotle Kemps River Commons?
Yes, nearby places include Pet Supplies Plus, PAWS Clinic, Acredale Vet Clinic, and Acredale Animal Hospital for pet supplies and veterinary services.
What other dining options are available near Chipotle Kemps River Commons?
Nearby dining options include Domoishi (Japanese and bubble tea), Jersey Mike's Subs, Subway, Laguna Bakery and Filipino Food, and Famous Uncle Al's at Kemps River.
Are there any convenient places to grab coffee near Chipotle Kemps River Commons?
Yes, there is a Starbucks nearby where customers can enjoy coffee before or after their meal.
Does Chipotle Kemps River Commons welcome LGBTQ customers?
Yes, the restaurant is welcoming to LGBTQ customers as indicated in its attributes.