Business Details
About
Mexican Restaurant
Chipotle Red Mill R is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.3
181 reviews
5 stars
41
4 stars
13
3 stars
7
2 stars
13
1 star
107
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many reviews highlighted inconsistent food quality, with issues such as undercooked rice, stale chips, and incorrect ingredients.
Cleanliness
Numerous customers noted unsanitary conditions in the restaurant, including dirty tables and unkempt food preparation areas.
Staff Training
There were complaints about the lack of proper training among staff, leading to mistakes in order preparation and customer service.
Inconsistent Portions
Several reviews mentioned inconsistent portion sizes, with some customers feeling shortchanged on their orders.
- CWCory Wells5 days ago3.0This is their “side of fruit”…the smallest orange i e ever seen. Gee, thanks
- NDNick DolenuckNov 16, 20251.0I got eight small pieces of carne asada. Asked for a little more and they wanted to charge me for double meat. I declined. Usually they just throw an extra few pieces on but not this crew. I thought the Chipotle way was to take care of the customer. The meat isn’t even quality which makes it frustrating/comical. I bought a second burrito so I could see the portion on that and it was like the kid was making it for a child. Portions are the smallest that I’ve ever seen and the manager, really does not care. Looked like a kids meal and the manager just said, that’s the portion and continued to cut meat. The carne asada is $12 plus $1 for the chimichurri sauce(not good either). The meat is not very good and tastes burnt. Poor food and customer service in redmill. Will not return. Spend your money somewhere else or cook some actual carne asada.
- JUJustin UrnoweyNov 11, 20252.0I've gotten this in past many times and it wasn't bad, the past 3 times in the past 4 months have been trash. Food not cooked all the way. Consistently forgetting items. Im just fed up with it so that was last time and if management read this, don't worry about responding just do better.
- CTCarr TNov 3, 20251.0Come here if you wanna wait 30 minutes for one bowl this staff couldnt even change a light bulb
- PSPraneet SadanaOct 23, 20251.0Review (1★): I ordered 3 sofritas bowls and 1 quesadilla, all vegetarian. When I got home, every bowl had chicken, and the “quesadilla” wasn’t even a quesadilla — it was just sofritas and sauces dumped together in a container, completely mixed and inedible (see attached photo). I went back to the store and asked who prepared my order. The manager, Kyle, said he made it himself. When I explained that I am vegetarian, he replied that he “didn’t know,” so chicken should be fine. I showed him my order clearly marked sofritas/vegetarian, with no chicken listed anywhere — he then went silent. If the manager can make such a serious mistake and dismiss it so casually, how can customers trust that the rest of the staff will follow proper food-handling and order-verification procedures? He refunded the order and discarded the food, but that does not resolve the issue or the impact it caused. As a strict vegetarian, receiving meat in my food is extremely upsetting and unacceptable. Chipotle must ensure staff training, dietary awareness, and order verification to prevent such incidents in the future. I would strongly recommend that anyone who is vegetarian or vegan avoid this location, as they clearly lack the care and understanding required to handle dietary preferences responsibly.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 2201 Upton Dr serve?
Chipotle Mexican Grill offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, real ingredients.
What are the operating hours for Chipotle Mexican Grill at the Red Mill location?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Virginia Beach?
It is located at 2201 Upton Dr, Virginia Beach City, VA 23454, USA.
How can I order food from Chipotle Red Mill R online?
You can order online by visiting https://order.chipotle.com/ or using the Chipotle app available at https://chipotle.app.link/Carne-Apple.
Does Chipotle Red Mill R have a rewards program?
Yes, by signing up for Chipotle Rewards, you can earn exclusive offers and free food.
What are some nearby dining options near Chipotle Mexican Grill at 2201 Upton Dr?
Nearby dining options include Brooklyn Bagels, Schlotzsky's, Taco Bell, Burger King, Las Palmas Red Mill, El Pollo Loco, Prime 54 Chophouse & Lounge, China King, Lulu’s Smokehouse & Tavern, Fratelli Pizza, Kamugi Japanese Steakhouse & Sushi, Brooklyn Pizzeria, Kabuki Japanese Steak House, and Sharkey's Cuts for Kids.
Are there wellness or beauty services near Chipotle Red Mill R?
Yes, nearby wellness and beauty services include The Dry House (hair salon), Gia Lyn Salon (beauty salon and barber), and Epitome Medical Aesthetics (dermatologist).
Where can I find mobile phone services near Chipotle Mexican Grill?
You can visit the AT&T Store or AT&T near Chipotle Mexican Grill for mobile phone accessories and services.
Is there a gym or fitness center near Chipotle at Red Mill?
Yes, iNLeT Fitness South is a nearby gym and active life center.
How can I contact Chipotle Mexican Grill Red Mill R?
You can call them at +1 757-720-1440 or email them at VA.4240.RedMillRELO@chipotle.com.