Business Details
About
Mexican Restaurant
Chipotle Hilltop is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.0
804 reviews
5 stars
276
4 stars
116
3 stars
64
2 stars
56
1 star
292
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.
Food Quality
Many customers reported issues with food quality, including over-salted dishes, uncooked rice, and missing ingredients.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and unkempt food preparation areas.
Portion Sizes
Frequent complaints about small portion sizes and inconsistent ingredient distribution were noted.
Management Issues
Customers expressed concerns about the lack of effective management and employee training, leading to a negative dining experience.
- ESEmre Sancak3 days ago1.0Cashiers don’t know English. I asked for a protein bowl ten times; she just looked at my face and did nothing. Eventually, she left without saying anything, and someone who knew English came. There was a lot of chicken cartilage in my food. You should take your job seriously, guys.
- LJLamar JohnsonDec 26, 20251.0$7 for a extra scoop of steak is wild!!! bro even charged for the sauce they Normally just put in the bag.
- NCNicole ChantelDec 23, 20251.0NASTYYYYYYYY!!! White rice was uncooked I mean how yall give me half cooked white rice???? That’s my entire BOWL!! Ohhhh I’m bringing it back It’s in the refrigerator waiting for opening hours! Like I got money to waste smh!!
- GEGhost EdDec 12, 20251.0It is honestly unbelievable how racist this place is. Don't bother going here if you are white. I have been told straight to my face before that they are out of something that I can clearly see in front of me, yet they will give it to the person behind me just because they have different skin color. Not only that it is consistently dirty and unkept. I'm surprised the health department has not shut it down yet.
- ECE CrosbyDec 2, 20255.0I had the BEST experience at this location- I popped in late to grab post- bball dinner. Deja’ne and Noelia were AMAZING. They ensured our food was fresh, A1 and were so sweet!
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill Hilltop offer?
Chipotle Hilltop offers customizable Mexican fast-casual menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial additives.
What are the operating hours for Chipotle Mexican Grill Hilltop?
Chipotle Hilltop is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Hilltop provide pickup and delivery services?
Yes, Chipotle Hilltop offers both in-store pickup and delivery services.
How can I order from Chipotle Hilltop online?
You can order online via their website at https://order.chipotle.com or use the Chipotle app available on the Apple App Store.
Does Chipotle Hilltop accept credit cards and offer gift cards?
Yes, Chipotle Hilltop accepts credit cards and offers gift cards for purchase.
How can I contact Chipotle Hilltop for inquiries or feedback?
You can contact them by phone at +1 757-422-2702 or by email at va.2294.Hilltop@chipotle.com.
What nearby places can I visit before or after dining at Chipotle Hilltop?
Nearby attractions include Panera Bread, Wasserhund Brewing Company, Marketplace at Hilltop shopping center, and Cold Stone Creamery for dessert.
Are there nearby services like ATMs or tax services around Chipotle Hilltop?
Yes, Truist ATM and Liberty Tax Service are nearby, convenient for financial needs during your visit.
Where can I shop for sporting goods or clothing near Chipotle Hilltop?
You can visit the New Balance shoe store or Apricot Lane Boutique nearby for sporting goods and women's clothing.
Are there other dining options close to Chipotle Hilltop?
Yes, nearby restaurants include Domoishi (Asian cuisine), Bangkok Garden (Thai), Moe's Southwest Grill (Mexican), and Crumbl Virginia Beach (desserts).