Chipotle Mexican Grill

3.4
627 reviews
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Business Details

3380 Princess Anne Rd, Virginia Beach, VA
23456, United States
(757) 468-0170
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Landstown Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3380 Princess Anne Rd, Virginia Beach, VA
23456, United States

Hours

Reviews

3.4
627 reviews
5 stars
248
4 stars
109
3 stars
67
2 stars
55
1 star
148

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or disengaged service, with many feeling ignored or unwelcomed during their visits.

Food Quality

The quality of food has been inconsistent, with complaints about blandness, small portions, and missing ingredients.

Cleanliness

The restaurant was often described as dirty, with overflowing trash and unclean dining areas.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Management Issues

Many customers pointed to poor management and staffing problems, suggesting a lack of training and organization among employees.
  • SS
    Samantha Samson-dumlao
    4 days ago
    5.0
    It was quick and efficient. Friendly staff. Had everything stocked up was greeted when we walked in
  • HH
    Hiker99
    Nov 15, 2025
    3.0
    Food quality and cleanliness has been going downhill.
  • JM
    Jamaree Moore
    Nov 6, 2025
    2.0
    So I came to the chipotle 11/6 around 3:30-3:40pm after an appointment and when I first walked in, I was like oh there’s nobody in line. I came in to do an online pick up order and I went to the bathroom first and came back out to pick up my order and I was standing at the cash register for a while. A Caucasian girl with glasses walked past me twice and didn’t say anything or asked if I have been helped do an online pick up . Another younger guy who came around as well Didn’t say anything at all to see if I needed some help. Then the people in the back also seen me and no one said that there were someone upfront. So I asked a guy who didn’t address me either if I could pick up my order and he got the Caucasian lady with the glasses and she said well I am doing an order so I am busy and said tell her to get back.
  • KK
    Kyle
    Nov 5, 2025
    2.0
    Three times I’ve gotten a bag of stale chips from this location.
  • ZR
    Zach Rice
    Oct 25, 2025
    1.0
    Yeah this location has gone to shit they never get the order right, rude service. Sent the order in over 1 hour before pickup time arrived 10 minutes after the promised time and it was late, wrong and improperly packaged. Save the aggravation. Go anywhere else.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Landstown Commons serve?

Chipotle offers customizable Mexican-inspired menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at 3380 Princess Anne Rd?

Chipotle is open daily from 10:45 AM to 10:00 PM.