Chipotle Mexican Grill

Reviews

• SH

  Samantha Harris-Horton

  3 days ago
  1.0
  This was TERRIBLE!!!!! I walked in 30 mins after they opened on a Sunday, no one greeted me or said anything they just looked at me and went back to work....didn't even get acknowledgement for about 10 min. I won't be returning but if you want to take the risk be my guest
• KV

  Knavanti's Random vids

  Feb 19, 2026
  5.0
  i just want to give a shoutout to curt and his crew tonight i forgot to ask the other 2 their names but they definitely made my night food was amazing and they were genuinely so nice felt like family this chipotle is definitely a go to in my book
• JJ

  Jayana

  Feb 6, 2026
  1.0
  This was by far the worst experience I’ve ever had at chipotle let alone any fast food restaurant. I ordered on the app and arrived a few minutes before the designated pick up time. when the time came noticed people that came before me were still waiting and in that same time the regular line filled up twice and cleared out. out of curiosity I asked the to go person making orders how many people were ahead of me, he said they were working on my order but I saw the screen and there were 4 people ahead of me. I looked around and saw 3 people just hanging out waiting for people to come in and take orders. I’m very understanding of the food service industry but when I bring a concern to an employee about the wait time and I’m met with attitude, all sympathy goes out the window. the cashier told me “well we’re busy, I don’t know what you want me to do”. I don’t know if the person that came up was a manager or supervisor but she told me “we’re working as fast as we can”. Evidently not if there are people standing around twiddling their thumbs. Then the to go person chimes in and says “I’m only one person”. When I finally got my order I checked before I left and found I was missing part of my order, go figure. After sitting down to eat, I was missing a whole taco and it looked like everything was thrown in the bowl. Extremely unacceptable customer service from everyone involved.
• JM

  Joe Miller

  Dec 18, 2025
  1.0
  I have low to minimal expectations for fast food, but the Chipotle near Lynnhaven Mall put any expectations on ice colder than the carnitas in my burrito. I placed a mobile order and the staff at the location was nice, but the issues started when I got home. The burrito was ice cold in parts and the cheese inside the burrito didn’t even warm up enough to melt, I live only 5 minutes from this location so that wasn’t the issue. There was an overpowering stench coming from the burrito that vacillated between sour milk and rotten tuna. I immediately spit up the first bite because it tasted sour and off. I tried to call the location, while the location was still open, and was routed to an AI prompted call center. The call center employee seemed completely unprepared for a call involving a report of bad food or a health/safety issue. The call center employee was very focused on what kind of reimbursement would be sufficient to satisfy me and offered me a coupon for a free entree. While I appreciate the acknowledgement of a bad experience, what I really wanted was to talk to a manager at the location where I got the burrito to make sure the carnitas at the side station where they were preparing mobile orders was at the right temperature. I hope they aren’t serving bad food and getting people sick, but hey I got to talk to a nice young man at a call center who was fully prepared to talk about coupons, but not equipped to handle a food concern. Seriously, this is the worst experience I’ve ever had with fast food. From the food tasting rotten to the complete idiocy of dealing with “customer service” it’s obvious that Chipotle has fallen off. You should not be routed to a call center to report bad food, that’s a safety and health issue. Chipotle is a Fortune 500 company, they are not short on resources and can afford phone lines in their stores. The fact that you would even get sent to a call center to report bad food is asinine and is indicative of a corporate philosophy this is detached from the bare minimum health and safety expectations for an establishment serving food. I would not eat at this location again, and candidly I won’t eat at Chipotle again. I’ve felt safer eating burritos from trucks near the piers at the Navy base than this brick and mortar Chipotle location.
• LR

  Lina Roberts

  Dec 17, 2025
  1.0
  When we went to this particular Chipotle, they did not have the Mexican Coke that we ordered, and would not give us an in store refund for it. I was told that I had to contact their store online to see about receiving a refund for a $4.00 coke that they didn't have. They then tried to charge a $1.60 for each individual cup of extra cheese when every other Chipotle I have been to has given out those cups for free. The staff was relatively unfriendly and not helpful in resolving the issue of the refund. I also wasn'tn offered any points or compensation for essentially having to pay for extra dollars for a regular coke that would be significantly less than the Mexican one, and not what I ordered. Would not go to this particular location again.

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