Chipotle Mexican Grill

Reviews

• CC

  char campbell

  Dec 18, 2025
  2.0
  I got a bowl and a burrito and the bowl was fine, but the burrito had little to no meat. they put scrapings of steak in my burrito (less than half of a spoonful) ive eaten over 2/3 of this burrito and i haven’t touched a SINGLE piece of steak i swear. the young lady was also kind of rude and dismissive but the guy that helped me was very nice and did his job well. all around, not a great experience id like the steak i asked for next time, thanks..😒
• JM

  Joe Miller

  Dec 18, 2025
  1.0
  I have low to minimal expectations for fast food, but the Chipotle near Lynnhaven Mall put any expectations on ice colder than the carnitas in my burrito. I placed a mobile order and the staff at the location was nice, but the issues started when I got home. The burrito was ice cold in parts and the cheese inside the burrito didn’t even warm up enough to melt, I live only 5 minutes from this location so that wasn’t the issue. There was an overpowering stench coming from the burrito that vacillated between sour milk and rotten tuna. I immediately spit up the first bite because it tasted sour and off. I tried to call the location, while the location was still open, and was routed to an AI prompted call center. The call center employee seemed completely unprepared for a call involving a report of bad food or a health/safety issue. The call center employee was very focused on what kind of reimbursement would be sufficient to satisfy me and offered me a coupon for a free entree. While I appreciate the acknowledgement of a bad experience, what I really wanted was to talk to a manager at the location where I got the burrito to make sure the carnitas at the side station where they were preparing mobile orders was at the right temperature. I hope they aren’t serving bad food and getting people sick, but hey I got to talk to a nice young man at a call center who was fully prepared to talk about coupons, but not equipped to handle a food concern. Seriously, this is the worst experience I’ve ever had with fast food. From the food tasting rotten to the complete idiocy of dealing with “customer service” it’s obvious that Chipotle has fallen off. You should not be routed to a call center to report bad food, that’s a safety and health issue. Chipotle is a Fortune 500 company, they are not short on resources and can afford phone lines in their stores. The fact that you would even get sent to a call center to report bad food is asinine and is indicative of a corporate philosophy this is detached from the bare minimum health and safety expectations for an establishment serving food. I would not eat at this location again, and candidly I won’t eat at Chipotle again. I’ve felt safer eating burritos from trucks near the piers at the Navy base than this brick and mortar Chipotle location.
• LR

  Lina Roberts

  Dec 17, 2025
  1.0
  When we went to this particular Chipotle, they did not have the Mexican Coke that we ordered, and would not give us an in store refund for it. I was told that I had to contact their store online to see about receiving a refund for a $4.00 coke that they didn't have. They then tried to charge a $1.60 for each individual cup of extra cheese when every other Chipotle I have been to has given out those cups for free. The staff was relatively unfriendly and not helpful in resolving the issue of the refund. I also wasn'tn offered any points or compensation for essentially having to pay for extra dollars for a regular coke that would be significantly less than the Mexican one, and not what I ordered. Would not go to this particular location again.
• RL

  Rebbie Larson

  Dec 1, 2025
  1.0
  Went to pick up a order and they saying they can't find it.The employees were talking and not addressing me at first until I said HELLO.This place went down hill and the customer service is trash.They were not helpful with wjat happen to my order and could barely open they mouth to speak. Will not be back and see this location shutting down in near future.
• SL

  Stephanie Leggett

  Nov 23, 2025
  5.0
  5 stars before and after but, Edit: I saw a review commending a young man for his customer service and I would like to double down and say he is who earned this review for this location, as I know he also cooked the food bc of how often I go and it was very fresh bc HE seemed to be at least temporarily running the ship. Most of my recent previous visits echoed the other lower starred reviews, asking for fresh food and getting a funny look when the beans are clearly hours past needing to be removed from the line. Which now I know is even more ridiculous because he’s often (not always) the cook and I can tell he would not mind making them fresh beans if they just asked him. If you haven’t already, consider the taller young white man with the beard in the mustache who speaks a little bit of Spanish for management position at this location it will be the only thing that saves the last good chipotle Virginia beach has

Frequently Asked Questions About Chipotle Mexican Grill