Mixed reviews on food quality; some customers enjoyed the cheesesteaks while others found them bland or overcooked.
Customer Service
Customer service experiences vary widely; some staff are friendly and efficient, while others are reported as rude or inattentive.
Pricing
Many customers feel the prices are high for the portion sizes and quality of food, leading to dissatisfaction.
Operational Issues
Frequent complaints about the restaurant being closed during business hours and issues with order accuracy.
Cleanliness
Concerns raised about cleanliness and maintenance of the restaurant, including locked bathrooms and unkempt dining areas.
DA
Del Al
Nov 16, 2025
1.0
Very slow service
NE
Naudia E
Oct 11, 2025
2.0
I went into the store to place an order. There were only 2 other customers waiting on their already ordered food, so it was not busy. I requested specific items to be placed on my sub with no tomato and no mayo. When I opened my order to eat, the entire subs was slathered with mayo and loaded with tomatoes. I specifically requested NO MAY AND NO TOMATOES. I attempted to call the store when I got home and it rang so long until it went to a busy signal, that happened after calling several time the same evening. Needless to say, I will NEVER return to this location on Newtown Rd again.
ZZ
Zane Zavala
Sep 24, 2025
5.0
Man let me tell you hands down best cheese
AB
A-Trená Butler
Sep 22, 2025
5.0
This place knows good food and good customer service. My food is always fresh! They food is quality is very consistent
SJ
Squeaky J
Sep 17, 2025
1.0
Well first time there. Drove by and decided to try it. Absolutely horrible. This is the worst cheese steak I have ever had. It was bland with no flavor. Only thing I can compare it to is if I chopped up some Steakums and slapped it on a bun with some provolone and vegetables. Never going back again
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours of Charleys Cheesesteaks on Newtown Rd - VA?
Charleys Cheesesteaks is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:00 PM on Sunday.
Is Charleys Cheesesteaks open for delivery, drive-through, pickup, or takeout?
Charleys Cheesesteaks on Newtown Rd does not offer delivery, drive-through, pickup, or takeout services as all related service hours are listed as closed.
What forms of payment are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa for payment.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 556 Newtown Rd, Virginia Beach, VA 23462, USA.
Can I find Charleys Cheesesteaks on social media?
Yes, you can visit their Facebook page at https://www.facebook.com/101444439201387 for updates and information.
How can I order from Charleys Cheesesteaks online?
You can view the menu and place orders online at https://order.charleys.com/menu/newtown-rd/.
What restaurants are located near Charleys Cheesesteaks on Newtown Rd?
Nearby restaurants include Burger King, KFC, and another Charleys Cheesesteaks location, offering a variety of fast food options for different tastes.
Are there any convenience stores or gas stations near Charleys Cheesesteaks?
Yes, Shell gas station and Family Dollar store are close by, convenient for quick shopping or fueling your vehicle before or after your meal.
What nearby services are available around Charleys Cheesesteaks for automotive needs?
Nearby automotive services include Harvey's Garage - Baker Road, Derby's Car Care, and U-Haul Neighborhood Dealer for repairs, towing, tire services, and truck rentals.
Are there places to get beauty or spa services near Charleys Cheesesteaks?
Yes, nearby beauty and spa services include Bella Josephine Salon and Spa, Tres Chic Hair Studio, Starz Braids, and Sergio Barber 97 for various hair and beauty treatments.