Mixed reviews on food quality; some customers enjoyed the cheesesteaks while others found them bland, dry, or poorly prepared.
Service Issues
Numerous complaints about poor customer service, including incorrect orders, rude staff, and slow service.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
Cleanliness and Maintenance
Reports of unclean conditions and operational issues, such as locked bathrooms and inconsistent dining area availability.
DW
David W
Jan 2, 2026
2.0
Not a real Philly Cheesesteak
AB
Anthony Bostick
Dec 23, 2025
5.0
Great food good service
MC
Michelle Cross
Dec 22, 2025
5.0
Best cheese steak we've had in a long time and the cheese sticks were really good and fresh.
RI
Ray Ellis II
Dec 15, 2025
1.0
How is it that you can’t get a simple order right. Order a simple cheesesteak and they put everything we don’t want on it. Then try calling ahead of time for the mistake no answer. Pull up to the place no one knows how to work or make it right until 10 mins later. Get the sandwich back it’s all half baked. The bacon was still cold.
GT
GregVaBch T
Dec 12, 2025
3.0
12/12/25
I have eaten here twice over many years. I did get a free mots stick with a purchase of a large sub. I gave that to a person at my work and they really liked them. I got a large cheese steak with 🍟 and a drink. The steak was very dry and got mayonnaise, 🥬, 🍅, and it was still dry. I lived in Philly for a minute so I might have higher expectations. Had better subs elsewhere around here. I can think of two right now. The problem is that they are not close to my work.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours of Charleys Cheesesteaks on Newtown Rd - VA?
Charleys Cheesesteaks is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:00 PM on Sunday.
Is Charleys Cheesesteaks open for delivery, drive-through, pickup, or takeout?
Charleys Cheesesteaks on Newtown Rd does not offer delivery, drive-through, pickup, or takeout services as all related service hours are listed as closed.
What forms of payment are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa for payment.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 556 Newtown Rd, Virginia Beach, VA 23462, USA.
Can I find Charleys Cheesesteaks on social media?
Yes, you can visit their Facebook page at https://www.facebook.com/101444439201387 for updates and information.
How can I order from Charleys Cheesesteaks online?
You can view the menu and place orders online at https://order.charleys.com/menu/newtown-rd/.
What restaurants are located near Charleys Cheesesteaks on Newtown Rd?
Nearby restaurants include Burger King, KFC, and another Charleys Cheesesteaks location, offering a variety of fast food options for different tastes.
Are there any convenience stores or gas stations near Charleys Cheesesteaks?
Yes, Shell gas station and Family Dollar store are close by, convenient for quick shopping or fueling your vehicle before or after your meal.
What nearby services are available around Charleys Cheesesteaks for automotive needs?
Nearby automotive services include Harvey's Garage - Baker Road, Derby's Car Care, and U-Haul Neighborhood Dealer for repairs, towing, tire services, and truck rentals.
Are there places to get beauty or spa services near Charleys Cheesesteaks?
Yes, nearby beauty and spa services include Bella Josephine Salon and Spa, Tres Chic Hair Studio, Starz Braids, and Sergio Barber 97 for various hair and beauty treatments.