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Arby's

3.8
(712 reviews)
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Business Details

5316 Indian River Rd, Virginia Beach, VA
23464, United States
(757) 424-6205
http://www.arbys.com/locations/us/va/virginia-beach/5316-indian-river-rd/store-290
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5316 Indian River Rd, Virginia Beach, VA
23464, United States

Hours

Reviews

3.8
712 reviews
5 stars
325
4 stars
156
3 stars
98
2 stars
39
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and poor customer interaction, with many feeling ignored or unacknowledged by staff.

Food Quality

Several reviews mentioned inconsistent food quality, including cold or poorly prepared items, with complaints about portion sizes and freshness.

Cleanliness

Customers expressed concerns about cleanliness, noting sticky floors and unsanitary conditions, which negatively impacted their dining experience.

Staff Attitude

Feedback indicated a lack of friendliness and professionalism among staff, with some customers describing rude behavior and a general lack of customer service skills.
  • CS
    corey samuel
    4 days ago
    1.0
    The service was extremely slow, we had to wait for over 10 minutes for our food in this "fast" food restaurant.
  • EL
    Eric Lyons
    Feb 19, 2026
    2.0
    Fries were hard & old purchased 4pm Thursday
  • SR
    Skyler Riplow
    Dec 20, 2025
    1.0
    Everytime we visit this location it's a mess. This time was a 20 minute wait at the drive thru. There was only 1 car in front of me and maybe 2 people in the lobby. Was told to hold on so I did for 10 more minutes after waiting for 10 already. I ended up leaving. This will probably be my last visit to this location.
  • BH
    Ben Hicks
    Dec 20, 2025
    2.0
    The counter staff would not accept / refused cash payment.
  • AA
    Andrew
    Dec 12, 2025
    1.0
    This Arbys has been a dumpster fire of incompetence for over 30 years. Some things will never change. Becuase corporate does NOT care about you. At all.
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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