Mixed reviews on customer service; some staff are friendly and helpful, while others have been reported as rude or dismissive.
Cleanliness
The store is generally reported as clean and well-organized, though some customers noted issues with dirty carts and baskets.
Product Quality
While many customers appreciate the fresh produce and good selection, there are complaints about the quality of certain items, particularly meat and bakery products.
Pricing
Customers find prices to be reasonable, with some noting good deals, but there are concerns about pricing inconsistencies and overcharging.
Stock Availability
The store is often well-stocked, but some customers have experienced issues with certain items being out of stock.
TT
Todd
Jan 25, 2026
5.0
Great place
KG
Krystal Gardier
Jan 19, 2026
1.0
This food lion use to be ok. But, now it lacks good customer service. I made groceries & got complete paper bags the cashier put everything she could at first & it was extremely heavy so I ended up dividing my groceries between the paper bags. Then I was in the line & a cashier was really rude to man in another line she said really sarcastic do I look like I have the plague or something I'm open. Today I got another paper bag & asked for plastic the lady gave me the look from hell & took the bag ripped it aggressively put it in the plastic bag. Look here's the thing I'm not paying nobody to treat me rude. IDC what company it is or who you are.
HA
Heru Asante
Jan 19, 2026
1.0
Cashier 0149. And older white lady has absolute horrible customer service ask for a plastic bag instead of pAper bag and she catches a whole attitude and snatches the paper bag back and this is not the first time it would be better to simply ask would you like paper or plastic instead of breathing hard and giving the customer a look of disgust for asking for a plastic bag especially when both are right there smh very poor customer service
SR
Sharon Reyes
Jan 16, 2026
4.0
Good staff.
AH
Ashley H
Dec 24, 2025
2.0
I shop at this food lion often and typically have a pleasant experience. Today was unfortunately different. I went in early to pick up just 4 cans of cat food and got in line, it wasn’t busy so most lanes were empty. I waited around 2 minutes as the older black woman cashier didn’t pay me any attention and was chatting with her bagger. So I ended up just grabbing my cat food and going to the next one over, a cashier I actually sort of knew from my own job. When I got in the new line, the older black woman snapped at me and said “I was standing right here, you didn’t have to move.” I told her it was fine and that it seemed she was busy, to which she rolled her eyes at me. Really disappointed in this behavior. As a grocery store assistant manager myself, I would never let my cashiers conduct themselves in such a way to a customer simply trying to check out. Not sure if she’s got personal stuff going on, but I hope she gets the help she obviously needs. Sadly, I don’t think I will be coming back to this store.
What are the operating hours of Food Lion at Lakes Shores in Virginia Beach?
Food Lion at Lakes Shores is open every day from 7:00 AM to 11:00 PM.
Where is Food Lion located in Lakes Shores, Virginia Beach?
Food Lion is located at 5193 Shore Drive, Lakes Shores neighborhood, Virginia Beach, VA 23455.
Does this Food Lion accept mobile NFC payments?
Yes, Food Lion at Lakes Shores accepts mobile NFC payments as a payment method.
Is Food Lion accessible for people with disabilities?
Yes, Food Lion has wheelchair accessible entrances and parking and also has public restrooms.
Does Food Lion sell organic and prepared food products?
Yes, Food Lion offers both organic products and freshly prepared food items.
Can I cash a paycheck at Food Lion in Lakes Shores?
Yes, Food Lion at Lakes Shores provides paycheck cashing services.
Are there any nearby financial services close to Food Lion for convenient banking?
Yes, Navy Federal Credit Union and Western Union money transfer services are located near Food Lion, making it convenient to handle your finances before or after your grocery shopping.
What nearby restaurants can I visit around Food Lion at Lakes Shores?
You can enjoy a variety of cuisines nearby including Jade Garden (Chinese), Mid Atlantic Taco (Mexican), Taco Bell, Las Palmas Shore Drive (Mexican), Ole Restaurante Mexicano, and Pasta E Pani By Salvatore (Italian).
Are there any shopping centers or thrift stores close to Food Lion at Lakes Shores?
Yes, Lake Shores Plaza Shopping Center and Virginia Beach Community Thrift are nearby for additional shopping options including thrift and clothing stores.
How can the nearby Quality Inn Little Creek hotel benefit visitors shopping at Food Lion?
Visitors can conveniently stay at Quality Inn Little Creek, which is close to Food Lion, making it easy to combine lodging with grocery shopping or dining at nearby restaurants.
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