Dunkin'

Reviews

• AD

  A. D.

  5 days ago
  1.0
  It has been some weeks now since this has happened. I did the survey right away, the response team and I have been communicating but the manager of the store never contacted me as response team requested. The situation is the worker is using his hand with the cups to scoop the ice. That's cross contamination. The ice scooper were up lying on the counter instead of in the ice scooper holder on the ice bin. I asked the guy why didn't he use the ice scooper? Straight attitude and kept shaking his head no at me. I was like that is what the ice scooper is for, not your hands. What is so disturbing is He did it with ease, this is something he does on the regular....he is not at home! Who knows what is being done or not properly food safe handled. Thank but I don't want a free doughnut, I want you guys to do as you are trained to do, follow the safe food handling processes. Act as everyday is an inspection. Make it a habit to follow rules and regulations stop being nasty and lazy... this is how you make people sick, skipping steps in the process.
• LB

  Lisa Berry

  Apr 22, 2026
  2.0
  I come here at least once a week for years. I get it on the way to an appt. I get extra large hot coffee. WELL today I got a large cup and was told by very confused employees that they changed cups. So same price, smaller cups. Definitely not an extra large. I get it the same way everytime. Yet it hasn't been the same the last 3x. Still teaching new ones I guess. Disappointed.
• EM

  Evelyn Miller

  Apr 19, 2026
  1.0
  I hate this place!!! The worst ever…
• SN

  Son Nguyen

  Feb 28, 2026
  1.0
  Large drink light ice. He told me to go inside to pick up a drink I ordered through drive thru so he can get the footage of me picking up the drink on camera. Why even do that unless you knew beforehand that I would complain. I didn't say a single word at the drive thru. Just give me my drink and I'll be on my way. I'm fine with getting this measly drink but making me come in to get the footage of me getting the drink on camera rubs me the wrong way. It's the principle of the thing. He had a bad attitude, why is he even working here? I can tell the other workers are scared of him. Please don't tell me he's a manager or supervisor of this store. If he is, the low rating for this store explains it all.
• BG

  Becky Guffey

  Feb 27, 2026
  3.0
  The donuts were great. I did a mobile order for a dozen at 7:03am to take to work but the employees were moving super slowly. People were leaving without the food or drinks they ordered. Luckily, an employee started trying to just serve customers who were waiting. I finally got out at 7:18am.

Frequently Asked Questions About Dunkin'