Taco Bell / Pizza Hut

Reviews

• CC

  Carole Cook

  3 days ago
  3.0
  The young lady at the window was extremely rude. She may have been having a bad day, who knows.
• LL

  Lapcar

  Nov 8, 2025
  2.0
  Long 10 minute wait.
• SM

  Sabrina Myers

  Nov 3, 2025
  4.0
  Its Taco Bell. Pretty good food, usually pretty fresh, staff was fine this most recent visit. You HAVE to use the app to get the BEST deals! Enjoy!
• CC

  CR

  Oct 30, 2025
  3.0
  Doesn't take long but when you get it home you see why. tacos always stick to the paper and it rips the bottom of the tacos out
• MM

  Michelle

  Oct 14, 2025
  1.0
  This Taco Bell needs serious improvement. I am not sure if the problem lies with employees, management, or ownership, but something is clearly off. I travel often throughout the East and Midwest and visit many Taco Bells, so I can tell when a store is just having an off day versus when poor service has become the norm. Unfortunately, this hometown location has declined far below others in the Roanoke area. It feels like customer satisfaction is no longer a priority. The team often seems distracted, more focused on chatting than doing their jobs. Orders are rushed, food quality is poor, and portions are small. Tacos are mostly lettuce with barely any meat or cheese, and cinnamon twists taste stale. My favorite item, the steak cheesy gordita crunch, rarely comes hot and barely has four strands of steak, but then it is packed with lettuce, hardly toppings, the cheese isn'tmelted and barely exists between the shells. After long wait times, food should at least be hot and accurate. Instead, I have had bags tossed at my window while the worker focused on their conversation with a coworker, and one time I was even told after a 20+ minute wait (with 1 car in the lane and two people total in lobby at 2pm), which I stood watching an entire Netflix episode waiting on my order, “You’ll get it when it gets here.” Managers refuse to address complaints, and I have seen employees playing around while customers wait. The owner needs to step in. Improve quality, serve fresh food, restore meat portions, and train staff to focus on service. Profit cannot come before product or people. This store’s low 3.1 star rating speaks volumes, and it can only change if leadership takes action. There are a few good employees, including a polite young man, I can't remember his name, who often works the window and gives excellent service. He stands out as a bright spot in an otherwise disappointing experience. I do not mind driving into Roanoke to spend my money at a Taco Bell that delivers on quality, but I would much rather support my local one. I hope to see this location return to the standards it once had.

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