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McDonald's

3.8
(2221 reviews)

Business Details

809 Hardy Rd, Vinton, VA
24179, United States
(540) 345-9291
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
809 Hardy Rd, Vinton, VA
24179, United States

Hours

Reviews

3.8
2,221 reviews
5 stars
953
4 stars
522
3 stars
352
2 stars
143
1 star
251

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly during late-night shifts, leading to a negative dining experience.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, causing frustration among customers.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or poorly prepared items, although some customers praised the freshness of their meals.

Drive-Thru Efficiency

Customers expressed dissatisfaction with slow drive-thru service and long wait times, particularly during busy hours.

Management Issues

Several reviews mentioned a decline in service quality and customer care under new management, with some customers stating they would not return.
  • JW
    John Wayne Whorley
    6 days ago
    5.0
    Order is always right. The food is good to be fast-food. The staff is always friendly
  • IM
    Iona Manes
    Feb 23, 2026
    3.0
    I ordered 2 McChickens and they were both swimming in mayo! Maybe some ppl like em that way but I don't! To start with it's very unhealthy and I had to take a napkin to wipe off the thick layer of mayo off! Needless to say it's not a good look for
  • ZJ
    Zoeylee Jordan
    Feb 19, 2026
    1.0
    I don't understand why it's so hard to understand the difference between a hamburger and a cheeseburger and the only thing I get is a hamburger only ketchup. I came in there today and they messed my order up and gave me cheeseburgers only ketchup instead. Had to drive out of my way to get back to mcdonald's just to fix my order. I went inside to get my order fixed and they messed it up again putting onions on my hamburger, only ketchup. Like seriously. I didnt check it till i got all the way back home over 3 miles away thinking they got it right this time but no they did not. More money in the trash.
  • NA
    Nich Anderson
    Feb 11, 2026
    2.0
    While this used to be a 5-Star location. It has slipped. From having McNuggets taste as if they were old (best description I can come up with) to missing items regularly. This review is under delivery. Which is the most recent and final straw. Missing 10 of 20 nuggets and zero out of the 6 requested sauces. The fries arrived extremely cold. This maybe to be expected your thinking with delivery? Nope! I can get a delivery from a location with a longer drive time as well... Always fresh always hot.. Not yet missing items.... Management? Is this the issue? Idk the people working the windows are friendly enough. But I prefer my food to be hot and to exist in the first place over a happy go lucky experience. Its not so happy go lucky to come home and split your food up so everyone can eat. If you wanted to send this to corporate... Good luck the receipts for delivery have no store number which is required to contact corporate on the website. So I will have to go out of my way to call in lieu of sending an email. Hate to be a "Karen" (Sorry Karen's reading this, I'm sure your all great women, just happens to be the coined phrase) but this location has went from a beats expectations location to a fairly reviewed location. I scored low as I feel the overall does not match this locations current standings. I avidly avoid this location and get food from the many surrounding locations these days over having to call and deal with refunds.
  • CM
    Carrie Mckay
    Feb 6, 2026
    4.0
    Always good fresh hot 🍟 and nice employees clean restaurant 👌

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Vinton, VA?

McDonald's in Vinton, VA is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location has a drive-through that operates 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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