Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Customers reported inconsistent food quality, with some experiencing cold or poorly cooked items, while others praised the freshness and taste.
Customer Service
Many reviews highlighted poor customer service, including rude staff, language barriers, and mistakes with orders.
Cleanliness
Several customers noted issues with cleanliness, particularly in the bathrooms and dining area.
Order Accuracy
Numerous complaints were made about incorrect orders and missing items, indicating a lack of attention to detail.
Speed of Service
While some customers experienced quick service, others reported slow and inattentive service, especially during busy hours.
JH
Jennifer Hayden
2 days ago
1.0
Absolutely terrible customer service! I went through the drive thru and and I ordered two combos. I asked what kind of condiments they had besides the Bo sauce and whomever was taking the order said your getting the Bo sauce and refused to answer my question.. after that I got up to the cashier at the drive in window paid and pulled over to get a napkin out and my order was wrong. I went back though the drive thru and showed them the receipt and what was in my bag and he literally asked me for my bag of food to dig through it! At this point I was livid! No one wants someone digging through their food and then be expected to eat it! They refused to fix it even with the receipt! I will never go back to this one!
JW
John Wayne Whorley
6 days ago
5.0
The chicken dinner and sausage and eggs biscuits are good
MC
Marissa Cooper
Jan 31, 2026
5.0
This is the best Bojangles that I have ever been to the food is always hot and delicious and you don't have to wait long to get your food I especially love the steak biscuits especially when they have them two for five
CC
Carol Christenson
Jan 24, 2026
5.0
Great food, order people competent! Regular fast food atmosphere, but tad better
RB
Rob Berry
Jan 9, 2026
1.0
I came by this morning to get breakfast. I rarely do. So I wait in line get the the window and the lil Spanish woman couldn’t figure out how to use Apple Pay (forgot my physical wallet at home) She tried 5 times till finally I said forget it. I’ll go somewhere else. And went across the street to McDonalds. It worked the first try. I think she hates her job. She gave no effort and I couldn’t tell her how to use it because she doesn’t understand or they act like they don’t understand English. I won’t go back to that bojangles. I hate having to translate to get my food especially if I’m already late for work and this Spanish women wanna act like she technology challenged. But works drive thru? I guess they figure they don’t need to know English to take people’s money. Just a terrible experience to go through to get breakfast communication is important. Try explaining your order to someone who do know a lick of English, or they say they don’t.