Dunkin'

3.7
349 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Vienna, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2750 Gallows Rd, Vienna, VA
22180, United States

Hours

Reviews

3.7
349 reviews
5 stars
173
4 stars
53
3 stars
43
2 stars
15
1 star
65

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and misunderstandings, leading to frustration.

Customer Service

Feedback highlighted a mix of friendly and rude service, with some staff displaying a lack of professionalism.

Cleanliness

While some reviews praised the cleanliness of the store, others noted unsanitary practices and cleanliness issues.

Product Quality

Customers expressed disappointment with stale food items and inconsistent quality of coffee and donuts.

Communication Issues

Several reviews mentioned difficulties in communication with staff, particularly regarding order specifics.
  • RR
    ronnie rosen
    Dec 8, 2025
    2.0
    They ALWAYS forget the bacon on my BACON avocado toast and have for years it's pissing me off. I paid an extra $1.10 for bacon in THIS economy and I can't even be sure if it'll be on the toast :(
  • EV
    Edgar Valencia
    Nov 26, 2025
    1.0
    The Chinese guy that works there gave me a decaf macchiato not a regular decaf and when I got to work I’m like this is not what I asked he doesn’t pay attention and does a terrible job at putting in orders always frequently messing up
  • RC
    Ryan Cerwinske
    Nov 17, 2025
    2.0
    Tried to order a head first thing in the morning to give them a heads up I had a somewhat large order over the phone. The man who spoke barely any English told me to download the app and order from there which I wasn’t going to do while driving. I was 4 minutes away so I hustled decided to order in store. I was the first person in. I told him I’m going to order the 6 breakfast sandwiches I tried to order over the phone. I said 3 sausage egg and cheese and 3 bacon egg and cheese making a total of 6 sandwiches. I say this same phrase 4 times and he still messes the order up and makes 3 egg and cheese instead of sausage (so he forgot the sausage). He then has me repay for the sausage after I had to correct the order again. English has got to be a requirement to work direct customer service.
  • AC
    ale castro
    Nov 13, 2025
    1.0
    Today, November 13, 2025, at around 4:40 PM, my partner and I arrived at this Dunkin’ Donuts location. We went in with good energy, just wanting to enjoy a hot chocolate together. But a very rude woman, with such an arrogant and unpleasant attitude, approached us and said, “How can I help you? How can I help you?” in a snarky, condescending tone, as if we were bothering her just by being there. She looked annoyed simply because she had to work. Honestly, we walked out without even placing an order because her lack of manners and professionalism was unacceptable. We came there as a couple to enjoy something warm and delicious, not to be treated disrespectfully. Her behavior made it clear she was tired and just working because she had no choice, not because she cared about customers. Totally unacceptable service.
  • BN
    Bdajdj Ndskdj
    Oct 6, 2025
    5.0
    Their signature sauce really sets their food apart.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Vienna, VA?

Dunkin' in Vienna, VA is open Monday through Friday from 5:00 AM to 6:00 PM, and Saturday and Sunday from 6:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.