Business Details
About
Mexican Restaurant
Chipotle Vienna is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
466 reviews
5 stars
216
4 stars
101
3 stars
42
2 stars
30
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and lack of acknowledgment during wait times.
Food Quality
Inconsistent food quality was noted, with complaints about salty food, small portions, and even instances of food contamination.
Cleanliness
Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty tables and trash issues.
Management Issues
Several customers expressed concerns about management's inability to address service and quality problems effectively.
Overall Experience
While some customers had positive experiences, many expressed disappointment and a reluctance to return due to the issues mentioned.
- RYRoad To Recovery With YouJan 1, 20261.0The first person that greeted me did a great normal job of giving me what I selected, the pico was old after seeing it in my bowl, I work in customer service so everything is fine up to there, but when I went to pay that’s where the problem occurred. I don’t know if it was the manager that helped me because he was ordering people around, but when I went to pay the credit card option I hit decline because I was going to pay in cash, the manager tells me the total and I’m going into my wallet to grab the cash he keeps yelling out cash cash like hold on, I’m grabbing it I had to tell him to hold on, he was extremely rude seemed young which makes no excuse for it, then proceeds to drop the change on the counter. Bad experience but just shows you anyone can get a job and have any title without being qualified for it.
- MLMyung LeeDec 30, 20255.0First time at this location— food was super fresh and amazing. Customer service was excellent. I'll definitely be back!
- ASA Murphy SharpDec 19, 20251.0Went to get food and was the only person in line other than a person ahead of me getting multiple items. Understandable. The problem comes when there are multiple team members standing around and just allowing a customer to awkwardly just stand there without any acknowledgement. No we will be right with you, we will be with you shortly, just acting like I was not there. Yes, you have to attend to the customer you are helping, but a head nod, a smile, a carrier pigeon, anything to show that the customer is valued is critically important to maintain the integrity of the business. I left. I am learning to spend my money where I am wanted! I don't go to Chipotle often anymore and I think I am going to stay with that trend. In the past I spent hundreds annually. These days, I may get two bowls a year! I don't know the future of my relationship with Chipotle, because service is important 👀👀👀
- BMBrian BUGSY MoranNov 29, 20253.0Usually messy, always a line to get food. Popular with young adults and kids.
- JLJohn LeeOct 27, 20255.0Usual go to when we need something quick. Food is reliable and consistent. Kids usual get the carnitas since it's not spicy. Pick up is also a nice option when you're in a rush so that you can skip the line during the busy hours.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Vienna?
Chipotle Mexican Grill is located at 213 Maple Ave E, Vienna, VA 22180, by Starbucks.
What are the opening hours for Chipotle Mexican Grill in Vienna?
Chipotle Vienna is open daily from 10:00 AM to 11:00 PM.
Can I order food online or get delivery from Chipotle Mexican Grill Vienna?
Yes, you can order online for delivery or in-store pickup through Chipotle's website or app.
Does Chipotle Mexican Grill offer catering services in Vienna?
Yes, Chipotle in Vienna offers catering services for events and gatherings.
What type of food does Chipotle Mexican Grill serve?
Chipotle offers customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads using wholesome, responsibly sourced ingredients.
What payment methods are accepted at Chipotle Mexican Grill Vienna?
Chipotle accepts credit cards and gift cards as payment methods.
Is Chipotle Mexican Grill Vienna welcoming to the LGBTQ community?
Yes, the Vienna Chipotle location welcomes LGBTQ customers.
Are there any health food or smoothie options near Chipotle Vienna?
Yes, South Block, a health food restaurant and smoothie bar, is nearby if you're looking for additional healthy dining options.
What nearby stores can I visit after eating at Chipotle Vienna?
You can visit stores like Lacrosse Unlimited for sporting goods and fashion or the nearby AT&T Store for mobile phones and electronics after your meal.
Which cafes or dessert places are close to Chipotle Mexican Grill in Vienna?
Close to Chipotle, you can enjoy treats at Cold Stone Creamery, Crumbl - Vienna for desserts, or relax at Call Your Mother Deli, a bagel shop and coffee spot.