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McDonald's

3.5
(1536 reviews)

Business Details

252 Laurel Hill Rd, Verona, VA
24482, United States
(540) 248-4600
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
252 Laurel Hill Rd, Verona, VA
24482, United States

Hours

Reviews

3.5
1,536 reviews
5 stars
516
4 stars
353
3 stars
303
2 stars
120
1 star
244

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude or unhelpful staff, with several customers expressing dissatisfaction with the service they received.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables, bathrooms, and the presence of flies, leading to a negative perception of the restaurant's hygiene.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, missing items, and poorly prepared food, indicating a lack of attention to detail.

Food Quality

Customers frequently complained about the quality of food, citing cold, stale, or poorly prepared items, which did not meet their expectations.

Inconsistent Experience

Several reviews noted that experiences varied greatly, with some visits being satisfactory while others were disappointing, suggesting inconsistency in service and food quality.
  • KB
    Kristina Bliss
    Jan 16, 2026
    1.0
    Walked in at 10:40 p.m. Kiosks closed, nobody in the drive thru. I waited for awhile and began to wonder if the dining room was closed already, because the employees seemed unaware of me. So I asked them if they were open, and one just glared at me as if I was just an inconvenience. I asked again with more volume and another raised her hand up at my face with a forefinger up as one would to an errant toddler. A simple acknowledgement like, "We'll be with you in a moment" would have sufficed for a semblance of hospitality. Extremely rude and condescending without cause. Why do people with such inhospitable attitudes work in a public service roles? Maybe they prefer not to serve white people here. Alright then, I'm better off not eating here anyhow. Thank you for the awful experience. I regret walking into this store and pity the owner. His father would be ashamed.
  • IB
    Izzy berdan
    Dec 12, 2025
    3.0
    Got nuggets. Dry and old. Not happy but in the road can’t turn around.
  • NN
    Ninnjette
    Dec 6, 2025
    1.0
    Manager was extremely nasty and rude, I don’t understand why there’s almost always a problem now there.
  • MB
    Michele My Bell
    Nov 5, 2025
    1.0
    I don't know who told McDonald's that having just a screen to interact with is better than ordering face to face at the register.... Whenever you enter one of these McDs, there's never anybody at the registers, and you have to use the kiosk to order. It seems that the employees are more focused on the drive-in customers then they are of the customers that are inside the building. Just to order a couple of sandwiches takes a seemingly long time, yet you can watch the orders being completed and handed off to the drivers while you're waiting.... Does not seem like a good system to me and we really don't want to patronize this kind of business model. We will make sure to go to Chick-fil-A, where the employees are super friendly and happy to see their customers.
  • LB
    Lu Binz
    Oct 20, 2025
    3.0
    Really? With the price of food these days and I receive this! A 1/3rd of a piece of cheese on my fish sandwich.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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