Brand Certified
McDonald's
3.6(1656 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2554 Lee Hwy S, Troutville, VA
24175, United States
Certified by McDonald's • Mar 01, 2026
(540) 992-5540
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.6
1,656 reviews
5 stars
601
4 stars
411
3 stars
290
2 stars
143
1 star
211
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude staff, long wait times, and incorrect orders, indicating a consistent problem with service quality.
Cleanliness
While some reviews praised cleanliness, many others noted dirty dining areas and bathrooms, suggesting inconsistency in maintenance.
Food Quality
Feedback on food quality was mixed, with some customers enjoying fresh items while others received cold or incorrect orders.
Management
Several reviews highlighted poor management responses to issues, with complaints about staff behavior and handling of customer concerns.
- DSDonna Sanchez6 days ago5.0Great customer service and foods always fresh
- JUJessica UnlovedJan 14, 20261.0You made a mistake and forget items. Then act like I am robbing you. Rudest people. Not all travelers are bad people. Don't judge a book by its cover
- PPPAC PACJan 10, 20261.0This McDonalsa in Troutville VA is a "clip joinr." I was served a stone-cold fries and Big Mac (obciously just laying around). I returned the bad food and went to another place. Hard to blieve that a McD would stoop to such tactics.
- TRTheresa ReedJan 7, 20261.0I was in drive thru and had to wait over 5 minutes for the person in front of me to get her app to work. Manager had her phone out and was looking at hers. Instead of telling her to come in to fix her app and get free coffee the line grew to 6 cars behind me all for a cup of coffee and her app. The manager told me to come into the store next time I go there. Really. .you hold up the drive thru for a cup of coffee that she wanted free. This McDonald's is awful. and Not the 1st time bad service...Last time I went inside child got sick on the floor and no one cleaned it up. They were to busy being on their cell phones People are lazy...Don't go to this McDonald's
- KQKelly Quinlan-PerkinsDec 29, 20254.0Was on a road trip so we ran in after 9pm and service in dining room was fast amd friendly. However, dining area was dirty and bathrooms were a mess
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website