McDonald's

3.6
1640 reviews
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Business Details

2554 Lee Hwy S, Troutville, VA
24175, United States
(540) 992-5540
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2554 Lee Hwy S, Troutville, VA
24175, United States

Hours

Reviews

3.6
1,640 reviews
5 stars
595
4 stars
406
3 stars
290
2 stars
142
1 star
207

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and unprofessional staff behavior.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold fries, burnt items, and incorrect orders.

Cleanliness

While some customers noted cleanliness, others reported dirty tables and overflowing trash cans.

Customer Experience

Mixed experiences with staff, ranging from friendly and helpful to rude and dismissive.

Consistency

Several customers remarked on the overall consistency of McDonald's food, though many expressed disappointment with this location specifically.
  • DL
    Doris Layman
    Nov 2, 2025
    1.0
    Grandson went to get us breakfast the people working were rude and didn't get all the order,went back in to get the rest of the order the woman asked him (what do you want)not may I help you. If you don't didn't like your job go somewhere else. I will not be going back unless they have people who have better manners.
  • RR
    Ryan
    Oct 29, 2025
    1.0
    This location is consistently bad. It's so chaotic inside and no one will take your order. You have to use the kiosk's to place an order. Every time I use the drive thru, I am told to pull into the curbside pickup spots and wait for my food. There were 4 other cars in spots waiting with me. No one uses the curbside pickup, so they "stage" cars there to keep the drive thru moving, but you will be waiting regardless.
  • FB
    Frank Bainbridge
    Oct 27, 2025
    4.0
    Same reliable McDonald's food, but a bit on the slow side here.
  • ED
    Elevator Dude
    Oct 24, 2025
    4.0
    I’m from Indiana, and while vacationing in the area, I came here while staying at the next door Motel 6. It’s what I’ve come to expect from McDonald’s.
  • HP
    Harvey Painter
    Oct 7, 2025
    1.0
    This McDonalds I always have a problem with. Never adheres to company policies, food is never good, southern sweet tea is always lacking the sweet part and of recent today ordered 5 meals for the monopoly promo and was givin regular boxes with no promo prices even tho its in the promotional time. Seems like false advertising to me.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Troutville, VA?

McDonald's in Troutville, VA is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.

What are the delivery hours for this McDonald's location?

Delivery is available from 5:00 AM to 10:45 PM Monday through Saturday, and from 6:00 AM to 10:45 PM on Sunday.