Wendy's

3.3
220 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1519 Holland Rd, Suffolk, VA
23434, United States

Hours

Reviews

3.3
220 reviews
5 stars
85
4 stars
38
3 stars
19
2 stars
13
1 star
65

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers received cold or overcooked items, while others praised the freshness and taste.

Service Issues

Frequent complaints about rude staff, poor customer service, and long wait times, particularly during drive-thru.

Management Problems

Numerous reviews highlight poor management and lack of staff training, leading to repeated order mistakes and customer dissatisfaction.

Inconsistent Experience

Customer experiences vary significantly depending on the staff working, with some reporting excellent service and others experiencing neglect.

Lobby Accessibility

The lobby is often reported as closed, forcing customers to use the drive-thru, which has led to frustration.
  • MB
    Meshel Bussey
    Nov 2, 2025
    1.0
    Just stopped by this Wendys on a road trip visiting home and got eight nuggets kids meals and they didn't give us our sauce at all. It took 40min to get the food, employees were standing around laughing and giggling with a backed up drive thru of four cars and multiple customers standing in the lobby line. When they didn't give us our sauce and we had to go back in to ask for it, they tried to charge us for it!!! As opposed to what?! Putting it in our bag the way they're supposed to for FREE?! No way....multiple customers had to back my husband up and tell them we shouldn't have to pay and to just give us the sauce. On top of that we had waited all that long time for our food for it to come out lukewarm and old. NEVER AGAIN. Please don't waste your hard earned money here folks. We all deserve better.
  • AE
    Abe Egley
    Oct 31, 2025
    1.0
    I got a large Frosty Pop-Tart paid extra for extra Pop-Tart for a $1.50 more I saw her put one scoop in this is the same amount that goes in a regular I asked her did you put extra in here and she said yes. The Pop-Tart is directly on top of the machine and I can saw her put only 1 scoop in and then lied to my face.
  • SM
    Steven McCombs
    Oct 31, 2025
    1.0
    When ordering breakfast for my family of 5, after the 3rd item was placed for order the worker replied with “oh my gosh, what else” with an attitude of in convenience. Not the first time having customer service issues here.
  • LL
    Lynn.Aisha1776
    Aug 14, 2025
    5.0
    I can't speak on service or atmosphere because I placed a To-Go order. But the food was fresh and hot.
  • HG
    Heather Eans Gayeski
    Jul 23, 2025
    5.0
    Great food. Great and fast service.

Frequently Asked Questions About Wendy's

Is 1519 Holland Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.