Wendy's

3.4
1049 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6251 College Drive, Suffolk, VA
23435, United States

Hours

Reviews

3.4
1,049 reviews
5 stars
321
4 stars
260
3 stars
178
2 stars
100
1 star
190

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rudeness and apathy towards customers.

Food Quality

Many customers reported receiving cold or improperly prepared food, leading to dissatisfaction with their meals.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a foul smell.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.

Positive Experiences

A few customers shared positive experiences, praising the food quality and friendly service, suggesting some inconsistency in performance.
  • AW
    Amaudre Watson
    Dec 4, 2025
    1.0
    The fries are cold i only got 3 nuggets and they didn’t answer when we called back up .never going back
  • SA
    Sam Armstrong
    Nov 4, 2025
    1.0
    Worst customer service ever. I went inside and asked if I could pick up my order there instead of the drive thru because the line was very long. They told me no. Not sure why because any other place won't care where you pick it up. I told them I was just going to cancel my order then and she said OK. Young kids who work here dont care about customer service or cleanliness. Place was a wreck inside anyway. Never going to this wendys again and will rethink about going to any wendys in the future because of how rude they allow the staff to be to their customers.
  • LC
    Lila Cole
    Sep 19, 2025
    1.0
    Awful service. Girl on the mic couldn't stop laughing for some reason and cut me off when I asked for sauces. When I repeated myself to ask, she cut me off again to tell me my total. I assumed she heard me. Nope. No sauces in bag, nor utensils. Food is fine.
  • JD
    Joanne Delaquila
    Sep 13, 2025
    5.0
    Good
  • CP
    Chase Poole
    Sep 12, 2025
    1.0
    Drive through order at 11pm so can’t expect too much but when I get home and check the bag about 3 mins after getting it and the patties on both of our burgers were cool to the touch like they where cooked several hours earlier and not even out under a heater anytime recently . None of the cheese was melted to so I think this was something that was all prepped hours before and when I came to order they put all of these cold precooked items together to make our meals . Only positive is that one of the burgers we asked for only cheese and ketchup and that’s what we got.

Frequently Asked Questions About Wendy's

Is 6251 College Drive Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 6251 College Drive in Suffolk, VA currently open?

Yes, Wendy's at this location is currently open and committed to serving quality food every day.