Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Suffolk, VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1536 N. Main Street for the ultimate SONIC experience!
Location
Hours
Reviews
3.4
1,186 reviews
5 stars
388
4 stars
264
3 stars
179
2 stars
101
1 star
254
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 20 minutes, for both drive-thru and curb service.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Staff Attitude
Feedback indicated mixed experiences with staff, ranging from friendly and polite to rude and unhelpful.
Food Quality
While some customers praised the food, many reported receiving cold or poorly prepared items.
Management Issues
Several reviews mentioned a lack of effective management, with complaints about understaffing and operational inefficiencies.
- TATashamee Alston2 days ago1.0Zero stars!!!!! Awful/rude “You didn’t get that from here.” That statement was dismissive and insulting. I know exactly where I purchased my drink, I live next door to this location. That’s what the GM said to me. You wonder why customer service is at an all-time low. It’s because Individuals in it the managerial roles don’t know what customer service is so how can they coach a team to provide excellent customer service. Learned behavior. Her abrasive tone prompted me to ask for her name, she identified herself as the General Manager, Joanne. I take serious issue with management being combative and dismissive tone used toward a customer. The decision to challenge my honesty rather than seek clarification is absurd. Managers set the standard for their teams. When a general manager models disrespectful or confrontational behavior, it sends the wrong message to employees and undermines customer trust.
- DWDavid WoodfinDec 19, 20255.0Very fast and friendly service
- BDbenjamin deckerNov 17, 20253.0Does not serve coffee but it is on the menu.
- EHEv HayesNov 7, 20251.0Pulled in requested to order, no one came..15 min I left. Watched the help talking to everyone
- BHBrandy HillOct 12, 20255.0I get a drink from here almost everyday on my way to work. Today I ordered my usual, and when I was able to take a sip, I noticed it tasted like all carbonation. So the syrup must have been out. I called and let the woman on the phone know what happened, she apologized, and asked if I would like to come back any time today to get a new one. I believe her name is Joanna, she's the general manager. Great customer service.