Papa Johns Pizza

Reviews

• HS

  Helen Skeeter

  2 days ago
  3.0
  This is more off a takeout and delivery not dine-in...
• SC

  Shantel Covil

  5 days ago
  1.0
  I had a very disappointing experience with an employee named Krishlin, who I believe is a manager. I had a credit for a free pizza from a previous order, so I called to place the order. She read my original order back to me, and I asked if I could make a small change — I wanted the same pizza but split it so half would have pepperoni. Instead of trying to work with me, she was rude and told me that if I wanted the pizza changed, I would need to come up there and switch it out. I explained that the original order was a delivery, so I shouldn’t have to drive there just to fix it. She said she would give me another credit like they had done before, but that I would have to wait 24 hours to use it unless I came into the store. The whole interaction felt very unprofessional. It didn’t seem like she was looking for a solution, and instead it felt like she was blaming me and saying I didn’t explain it correctly. In the end, I was given half cheese and half pepperoni when what I actually wanted was my original pizza order with half of it changed to pepperoni. Very frustrating experience.
• KS

  karsen stoupa

  Feb 8, 2026
  2.0
  worst customer service experience i’ve had with fast food. order was completely wrong, they gave us extra cheese when we didn’t ask for it and they left off bacon that we paid for. we also asked for extra sauce and well done bake and that was left off too. when we called and said it was delivered wrong, manager said that the bacon is under the cheese….. since when do toppings go under the cheese. manager never said sorry and refused to refund or deliver the correct pizza, just continued to argue that there is bacon and that it’s just under the cheese. we checked, and there is no bacon under the cheese. please do better
• PB

  Philip “Navy Vet” B

  Dec 25, 2025
  5.0
  Great pizza and clean store
• MB

  Melessia Burwell

  Dec 20, 2025
  1.0
  I’m extremely disappointed with my recent delivery experience. I paid for delivery and left a tip, yet the driver, Allyson, refused to bring the order upstairs. Every previous delivery I’ve received from this Papa John’s location has been delivered directly to my door without issue. I am heavily pregnant, and being required to come downstairs after paying for delivery and a tip was unnecessary and frustrating. The driver’s attitude was also rude and dismissive. To make matters worse, I called the store to speak with a manager, and I was told that “drivers are not required to come upstairs.” If that is truly the policy, it should be clearly stated before customers pay for delivery and tips with the expectation that food will be delivered to their door. Experiences like this are exactly why customers become reluctant to tip delivery drivers. After this incident, I will not be tipping for delivery going forward. This was a very disappointing experience from a location that has previously provided good service.

Frequently Asked Questions About Papa Johns Pizza