Papa Johns Pizza

3.6
340 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Suffolk, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Suffolk pizza for any occasion. Call us for pizza delivery in Suffolk or stop by 810 N MAIN ST for carryout to order the best pizza in Suffolk, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
810 N MAIN ST, Suffolk, VA
23434, United States

Hours

Reviews

3.6
340 reviews
5 stars
157
4 stars
59
3 stars
28
2 stars
16
1 star
80

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked pizza, incorrect orders, and poor taste.

Customer Service

Many reviews highlighted poor customer service, including rude staff, unhelpful management, and long wait times for delivery.

Delivery Issues

Numerous complaints about late deliveries, incorrect orders, and drivers not following delivery instructions.

Cleanliness Concerns

Some customers expressed concerns about hygiene practices, including employees not wearing gloves and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service from certain staff members.
  • PB
    Philip “Navy Vet” B
    Dec 25, 2025
    5.0
    Great pizza and clean store
  • MB
    Melessia Burwell
    Dec 20, 2025
    1.0
    I’m extremely disappointed with my recent delivery experience. I paid for delivery and left a tip, yet the driver, Allyson, refused to bring the order upstairs. Every previous delivery I’ve received from this Papa John’s location has been delivered directly to my door without issue. I am heavily pregnant, and being required to come downstairs after paying for delivery and a tip was unnecessary and frustrating. The driver’s attitude was also rude and dismissive. To make matters worse, I called the store to speak with a manager, and I was told that “drivers are not required to come upstairs.” If that is truly the policy, it should be clearly stated before customers pay for delivery and tips with the expectation that food will be delivered to their door. Experiences like this are exactly why customers become reluctant to tip delivery drivers. After this incident, I will not be tipping for delivery going forward. This was a very disappointing experience from a location that has previously provided good service.
  • HM
    H-H Mechanical
    Dec 4, 2025
    5.0
    Garlic sauce busted open all over the pizza but spoke to the store and they had no problem to bring us out a new one. Sometimes accidents happen and it's totally cool because they are going to fix the problem for us. Very thankful for great employees at that store.
  • EK
    E K
    Dec 2, 2025
    1.0
    They are not training staff to dock/slap their dough so you aren't getting the crust shown as advertised. They use a machine which completely enables the employee for the sake of convenience. When the dough is leveled the sauce & toppings bake into the crust. Which defeats the purpose of me needing the butter garlic sauce to dip my crust (my favorite part). Its typically just this location!
  • KB
    kathleen Brown
    Sep 12, 2025
    2.0
    This was our first time trying PaPa John's and it was a complete failure. After ordering pizza and wings for p/u at the store, tho the pizza was warm, the wings were ice cold. Not only cold, but, very bad taste and poor execution of Buffalo wings. We won't be ordering from PaPa John's again. Very disappointed.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Suffolk, VA?

Delivery is available Monday to Thursday and Sunday from 11:00 AM to 11:00 PM, and on Friday and Saturday from 11:00 AM to midnight.

What are the takeout hours at this Papa Johns Pizza location?

Takeout service operates Monday to Thursday and Sunday from 11:00 AM to 9:40 PM, and on Friday and Saturday from 11:00 AM to 10:40 PM.