McDonald's

3.0
1702 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6201 College Dr, Suffolk, VA
23435, United States

Hours

Reviews

3.0
1,702 reviews
5 stars
439
4 stars
325
3 stars
286
2 stars
172
1 star
480

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, with some feeling ignored by staff.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or poorly prepared items, while others praised the freshness and taste.

Cleanliness

Many reviews highlighted cleanliness issues, including dirty dining areas and unkempt conditions.

Staff Performance

While some customers praised friendly and efficient staff, others experienced rudeness and lack of attention from employees.
  • PA
    Porscha Artis
    Dec 28, 2025
    1.0
    This McDonald’s never has sweet and sour sauce. Always gets orders wrong, food is cold, etc… I could go on and on. If you’re thinking about stopping here for fast food, DO NOT! You will be pissed that you wasted time. Definitely has poor management, and is a horrible representation of the McDonald’s brand.
  • KJ
    Kenneth Johnson
    Dec 23, 2025
    1.0
    This is the worse Mcdonalds ever! I rarely go to this one at all but since it was late I tried them out. I dont know what I was thinking. Who am I to think I could get my order hot and correct? Asking for two things like that is a stretch. For me and the wifie I just ordered her a fish combo and me just a spicy chixken sandwich PLAIN. Of course when I get home that nasty sauce is on it. I tried to call and complain and I let the phone ring 2 separate times for at least 5 minutes and nobody answered. Guess to many people working was on facebook. Get it together Mcdonalds!
  • JJ
    Jennifer
    Dec 10, 2025
    5.0
    This location has the best staff. When I go, they are polite and friendly. They seem efficient and usually work the line quickly. I’ve never had an incorrect order and their ice cream/frappe machines are never down which is its own miracle! My only baby complaint is that I wish the fries were a bit crisper. I’m not a soggy-fry kind of girl and hot salty fresh crispy fries and a coke really helps a migraine attack. Thanks for all y’all do College Dr!
  • II
    InChristAlone
    Dec 7, 2025
    1.0
    I’m a pretty easy going person. Not hard to please & would much rather give a great rating than a bad. This was SO bad though, it needs attention. Someone else talked about a medium fry in a large container. Exactly what we got as well. There wasn’t someone at the front taking orders. The front area was full of people & nobody there to help any of us. The restaurant was a MESS! Garbage was everywhere & nothing was full. No lids, no straws, they had no sauces in the restaurant, except BBQ (not the worst thing), the drink area was dried up sticky syrup & a backed up drain. Did I mention garbage was everywhere?! We are never coming back!
  • CA
    Calvin Affleck
    Nov 29, 2025
    1.0
    My order was ready by the time I got to the store, when I walked in I stood for about 5 minutes with no one acknowledging me. I tried to get someones attention but was ignored. After 10 minutes of employees and a manager actively avoiding eye contact and still refusing to acknowledge me, I kept saying excuse me towards the back, but was ignored completely. I had to flag down the gentleman who was cleaning around the store for him to check on my order and finally grab my order from behind the counter which was sitting there the whole time I was in the store. The absolute worst customer service I have ever encountered and will never step foot back in this particular establishment again. Absolutely terrible service from every employee that chose to let me stand for over 10 minutes without asking if I needed help. The gentleman that was cleaning up was the only one to help and acknowledge me, and he apologized on behalf of the rest of the staff.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 6201 College Dr, Suffolk, VA?

McDonald's at 6201 College Dr is open from 5:30 AM to 11:00 PM Monday through Thursday, 5:30 AM to 1:00 AM on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

When is the drive-thru open at this McDonald's location?

The drive-thru is open from 5:30 AM to 11:00 PM Monday through Thursday, 5:30 AM to 1:00 AM on Friday and Saturday, and from 6:00 AM to 11:00 PM on Sunday.