Jimmy John's

3.6
287 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1009 Centerbrooke Ln, Suffolk, VA
23434, United States

Hours

Reviews

3.6
287 reviews
5 stars
128
4 stars
49
3 stars
27
2 stars
25
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, with long wait times and frequent order mistakes.

Food Quality

Several reviews mentioned dissatisfaction with the quality and quantity of food, including skimpy portions and unsatisfactory taste.

Staff Attitude

Customer experiences varied, with some praising friendly staff while others reported rude or unhelpful service.

Cleanliness

The store was noted as clean by some customers, but there were also complaints about unsanitary conditions in the bathroom.
  • JT
    James Taylor
    Dec 30, 2025
    1.0
    Spent 20 $ on the gargantuan with extra peppers. Still haven't seen the peppers.
  • AW
    Amy W
    Nov 23, 2025
    1.0
    The woman working was extremely nasty and spoke with a rude tone however, the young man working the drive-through was delightful. Food is overpriced and dry the bread is always too hard and the meat is subpar do not recommend…
  • SP
    Sandy Pessagno
    Sep 6, 2025
    1.0
    It was horrible I've been sick for 2 weeks and wanted a hoagie it was one of the worst sandwiches I've ever had no more so disappointed
  • SM
    Sierra McHargue
    Aug 28, 2025
    1.0
    I came in on august 28th to get my pickup order and when I got there apparently someone had already taken it. They refused to remake my sub after I showed proof that I bought the sub. I got there at 12:36 and they told me I had to wait until 2 until they could get it resolved. I live an hour away and expressed this to him and he said he couldn’t do nothing until 2 while there was only 2 people in the store. Then I called the store and asked to speak to the manager and he said he was the manager and still refused to help me. Only when I said I wanted to speak to the actual manager he said the manager was out of town. He didn’t even offer me a refund or store credit until I asked for the manager. Please fix this as this was super inconvenient and a total day ruiner considering I live so far away from the store.
  • JA
    Jimi Avery
    Aug 26, 2025
    5.0
    Had the BLT with my wife on the way home