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Arby's

3.8
(668 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1516 Holland Rd, Suffolk, VA
23434, United States

Hours

Reviews

3.8
668 reviews
5 stars
283
4 stars
155
3 stars
112
2 stars
39
1 star
79

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and sticky floors.

Customer Service

Customers reported poor service, including rude staff and long wait times, particularly at the drive-thru.

Food Quality

Several reviews mentioned issues with food quality, including cold or improperly prepared items, while a few praised the food as good.

Order Accuracy

Many customers experienced problems with incorrect orders and missing items.
  • TC
    Tristan Coulter
    Dec 6, 2025
    5.0
    Fast and easy. No complaints.
  • LH
    Laura Holt
    Oct 26, 2025
    1.0
    This is by far the worst Arby’s I have ever eaten at! The chicken bacon sandwich I have ordered for 20 years came out and it had a piece of chicken on it that was 2in diameter. I was told that this is the new size. For $15 fo a meal, that is by far absurd! The chicken I’m used to seeing sticks out past the bun. Then they ask what can they do, and before I can answer they look for the manager that is out back and no where to be found. Another staff member threw a different piece of chicken in fryer. By the time my sandwich was remade my friend finished his food. When I sat back down, I opened my sandwich and the chicken was semi back to a normal size but the sandwich had 2 yellow tomatoes and zero lettuce! I had no time to wait for them to fix this mess and I just ate it. The booths made me feel gross like no one has cleaned the splatter off the side in ages. If food prices are going to be this extreme, than people should be working hard to make things right! I will never return to this location!
  • CR
    Clarissa Rivera
    Sep 7, 2025
    1.0
    Son las 10:15pm el lugar cierra a las 11pm, es la 3ra vez que paso de noche. Nunca quieren atender por el drive thru, hoy mi esposo se bajó y preguntó si estaba abierto ella dijo que sí pero que no estaba sirviendo. Ella estaba en el celular y la otra persona escondiéndose en la parte de atrás. Es el peor Arby's que hay en Suffolk, VA.
  • RH
    Rhonda Holmes
    May 6, 2021
    3.0
    The food is not as good as it once was.🥺

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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