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Brand Certified

Arby's

3.8
(398 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2566 Stuarts Draft Hwy, Stuarts Draft, VA
24477, United States

Hours

Reviews

3.8
398 reviews
5 stars
175
4 stars
99
3 stars
55
2 stars
20
1 star
49

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food being cold, stale, or poorly prepared, leading to dissatisfaction.

Service Issues

Numerous reviews highlighted unprofessional and rude service, with complaints about staff behavior and order accuracy.

Staffing Problems

Several customers noted that the restaurant is frequently understaffed, resulting in long wait times and poor service.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and expressed satisfaction with the food.
  • BB
    Branson
    Feb 25, 2026
    1.0
    I went in and ordered and then waited almost 30 minutes for my food. The restaurant was almost empty and the staff was goofing off in the back. When I asked how much longer till me food was done I was ignored and when I got my food it was cold worst experience ever don’t recommend
  • HG
    Hannah Gilmer
    Feb 25, 2026
    2.0
    There were two managers working the drive thru window/ two managers working the “frontline in general” only employees I saw tbh. That just makes it worse that I had to go back for a drink that I didn’t receive. 🥴🤦‍♀️ The female employee was Wearing leggings with no pockets and constantly pulled her hand in and out of her pants checking it multiple times and texting people back simply slipping it back into her pants then handling my food. Disgusting. 🤢 What else goes on I don’t see?
  • DT
    Debbie Thorpe
    Feb 14, 2026
    1.0
    Horrible experience! At5:30pm they were out of Roast Beef, and out of chicken…how does a restaurant that’s main food like roast beef be out?!?! I ordered a corn beef Ruben combo - fries were ice cold and the service was ridiculous - they wanted to be anywhere else obviously . I can’t think of a good reason to ever go back !!!!!!
  • MM
    MJ M
    Jan 19, 2026
    1.0
    This place needs a regional mgr to pay a visit asap. Every time I come to this location, the orders either are never right or they’re half way and lazily prepared. Last time I came by here, the woman at the window refused to warm up the au jus for your French dips due to it always being lukewarm. The employee at the window flat out refused. I told her to cancel the order altogether and left. I won’t be coming back here. Your staff is lazy and inhospitable.
  • MW
    Matthew Welcher
    Jan 13, 2026
    1.0
    I had a cock roach come out my food

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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