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Arby's

4.0
(579 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
33771 Old Valley Pike, Strasburg, VA
22657, United States

Hours

Reviews

4.0
579 reviews
5 stars
252
4 stars
167
3 stars
87
2 stars
32
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially in the drive-thru, with some wait times exceeding 20 minutes.

Food Quality

While many customers enjoyed the food, there were complaints about cold or poorly prepared items, including stale buns and soggy fries.

Staff Attitude

The staff was often described as friendly and helpful, but there were instances of rudeness and inattentiveness noted by some customers.

Cleanliness

The cleanliness of the restaurant was inconsistent, with several reviews mentioning dirty floors and tables.

Order Accuracy

There were multiple reports of incorrect orders being given, leading to customer frustration.
  • DT
    David Tustin
    Feb 2, 2026
    5.0
    Our beagle ordered a roast beef sandwich at the Drive thru. They took the order with no complaints!
  • MS
    Mallory Snyder
    Jan 29, 2026
    1.0
    My boyfriend went to pick up my food just now. He had me on speaker so I could hear everything. I told him to ask for more sauce and they REFUSED to give him sauce until he checked the bag. He checks the bag, they only put one sauce in there. Just like I thought. So again, he asks for more sauce and they reluctantly agree. Why are they being so stingy and rude about sauces?!! It was ridiculous.
  • DG
    David Gibson
    Jan 20, 2026
    4.0
    The turnovers are awesome
  • JS
    Jamie Strickler
    Dec 8, 2025
    1.0
    Cannot use deals in the app. Cannot get delivery from this location. They always have two people working who are too stressed out and the drive thru takes like 10 minutes. This location just continues to get worse and worse. If I cannot not use the deals in the app I will simply stop being a customer at this location. McDonald's Taco Bell Burger King are in the same location. And all offer better food faster in fully staffed restaurants and they allow me to use the app and offer delivery. It's like the owner does not want to make money which is fine with me, I'll just take mine elsewhere. Don't waste your time.
  • RR
    Ryan Richardson
    Nov 25, 2025
    5.0
    Fast service and the white cheddar mac and cheese is great!

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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