Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
693 reviews
5 stars
292
4 stars
177
3 stars
96
2 stars
38
1 star
90
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about stale or cold items and incorrect orders.
Cleanliness
Several customers noted cleanliness issues, particularly in the dining area and bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, noting friendly staff and good experiences.
- SNShawn NguyenDec 31, 20252.0I always have a problem at this location. I always have something missing in my bag. I guess I should check before I leave the drive through. I don't go here very often, maybe once every couple of months but every time I am missing something and every time I have to go back and pick it up. Got two biggie bags and redeemed a deal on the app for free 6 piece nuggets. I am missing one of my nuggets for the biggie bags.
- MLMax LeganDec 26, 20251.0Went here a couple weeks ago with my friends and was pretty disappointed. The gentleman who took our orders got one of them wrong, resulting in one friend only getting half of what he wanted. On top of that, one of us was given old, cold, tough fries. Like it was obvious these were old, they hadn't even tried to warm them up. I don't understand why they even served them too since my order came with fresh ones! This location was great years ago but either management has started slacking or employees aren't being trained very well because what we got certainly wasn't worth the money. Will be going around the corner to Five Guys from now on.
- LElunar eclipseNov 17, 20252.0I'm truly disappointed with the service I had at Wendy's, I normally don't leave reviews and honestly I feel bad leaving this one. But the girl working the counter I believe her name was Fernanda did not have a very friendly attitude and kept walking away from me even though I just wanted to ask if my Frosty was chocolate or vanilla.. I understand that people have bad days and if she was having a really bad one then I am truly sorry but I walked into that establishment feeling like death and wanted to walk out feeling a little lighter and instead walked out with an even bigger burden on my shoulder.. I mean at least I got some good food
- JLJackson LenzNov 17, 20253.0Food is still good, I love the spicy nuggets and they're a great price, but the service on the inside cashier from Fernanda was exceptionally bad, she was rude, slow working, and was not friendly in the slightest.
- TPTerez PartlowNov 16, 20251.0Everytime I go to this Wendy’s the order is always mess up. Food falling out the bag or thrown in the bag. Any time you mention it to the staff they all have attitude. If a person is not customer service oriented then don’t work in the service industry especially food. I hope this Wendy’s get shut down due to their customer service.
Frequently Asked Questions About Wendy's
Is Cascades Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the opening hours for Wendy's at 46350 Potomac Run Plaza?
Wendy's is open 24 hours a day, 7 days a week, from 4:00 AM to 3:59 AM the next day.
Does this Wendy's location have a drive-thru?
Yes, this Wendy's location offers drive-thru service 24/7.
Is delivery available from this Wendy's?
Yes, delivery is available through the Wendy's app or website. You can check availability by entering your address.
Can I place an order online or through an app?
Yes, you can order online at order.wendys.com or via the Wendy's mobile app available on the App Store.
Does this Wendy's serve breakfast?
Yes, breakfast is served at this location. You can find options like breakfast combos and sandwiches on the menu online.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
How can I contact this Wendy's location?
You can call Wendy's at (571) 313-0042 or reach customer care at 888-624-8140. Feedback can also be submitted via their contact page or customer satisfaction survey online.
Are there nearby banks where I can access an ATM before or after visiting Wendy's?
Yes, nearby you can find Truist Bank and The Exchange Network ATM, as well as Navy Federal Credit Union for your banking needs.
What nearby restaurants could I visit before or after my meal at Wendy's?
Nearby dining options include First Watch for breakfast and brunch, Outback Steakhouse for steak, Bistro Bistro for Italian cuisine, Chuy’s for Tex-Mex, and Panera Bread for coffee and bakery items.
Are there any nearby stores or entertainment options close to Wendy's?
Yes, you can visit Michaels for arts and crafts supplies, Barnes & Noble for books and coffee, Mattress Firm and Regency Furniture stores, Waddell Art Gallery for art, and Redbox rental kiosks for movies.