McDonald's

3.5
1191 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
45540 Dulles Eastern Plaza, Sterling, VA
20166, United States

Hours

Reviews

3.5
1,191 reviews
5 stars
451
4 stars
259
3 stars
181
2 stars
74
1 star
226

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and a lack of attention to detail when fulfilling requests.

Cleanliness and Environment

While some customers appreciated the cleanliness and modern renovations, others found the new layout uninviting and reminiscent of a prison.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others received cold or poorly prepared items.

Efficiency

Several reviews noted slow service, particularly during busy hours, with long wait times reported in both drive-thru and curbside orders.
  • PS
    PJ S
    Nov 16, 2025
    1.0
    Trying to enjoy some breakfast and was presented with this atrocity. Dont know if its mold and I didnt want to find out. Thanks McD for the potential food poisoning ✌️
  • SH
    Scott H
    Nov 14, 2025
    5.0
    This McDonald's is more like the "automat" in movies of the future. No human interaction. Order through the app or the automated kiosk, and go sit somewhere to wait for food to be delivered to your rable. Only thing missing is for the food to automatically appear through a small door by a robot.
  • PJ
    Pedro JB
    Nov 11, 2025
    1.0
    Ordered 3 fish filets and it was HARD 🤢 they overcooked it or something but it was like biting into cardboard, when I called and asked for a refund, they wanted me to drive all the way back and the lady on the phone went to go ask somebody something and then just left the CALL, I was waiting for over 10 minutes, ridiculous! Avoid this disgusting restaurant
  • VW
    Veronica Wesley
    Nov 10, 2025
    2.0
    This location is basura 🗑 . Service seemed to be run by one man while the other worker looks at you through the window and then dashes off when you make eye contact. After setting there at the order window with no response. Decided to drive up to the payment window with no one is there, drove to the first pick up window and again no one is there, waited for two minutes then a person arrived but the man tried to hand me an order for the car behind me. I showed him my mobile order information and let him know no one answered to take my order. Back to the little girl once she saw me she scurried away with an item to "stock" while I wait at the second pickup window as directed by the man. Three minutes go by then four. I decided to drive back arond since I was tje only car thinking that is what he meant but I recieved the same silence at the order screen. Now ordered a quarter pounder with cheese meal which I intended to share with my pup for being good at his veterinary appointment. I started pinching off meat from the patty and noticed beyond it being super greasy with the grease leeching past the bun on to the packaging. I had to tussie blot the grease and then I saw that the patty was severely undercooked much to my disappointment. My pup was very happy to not have to share. I had the very tasty and hot French fries and sipped on my under iced coke zero which was fine. Thank you for making my pups evening and making mine a trip back home to prepare a protein to balance out my carb loaded fries. Will not return...
  • TC
    Tommy Cao
    Oct 30, 2025
    1.0
    They didn't want to give me the food I paid for. My reciept shows 2 big mac, 2 fries and 2 drinks and they refuse to give me the fries. What a joke this place is. Never coming back.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 45540 Dulles Eastern Plaza in Sterling, VA?

McDonald's at this location is open 24 hours a day, every day of the week.

Does this McDonald's offer drive-thru service and what are its hours?

Yes, this McDonald's offers drive-thru service 24/7, open from midnight to 11:59 PM every day.