McDonald's

3.3
535 reviews
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Business Details

21730 Towncenter Plz, Sterling, VA
20164, United States
(703) 433-0860
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
21730 Towncenter Plz, Sterling, VA
20164, United States

Hours

Reviews

3.3
535 reviews
5 stars
206
4 stars
86
3 stars
56
2 stars
31
1 star
156

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

While some customers praised the food quality, others experienced undercooked items and unsatisfactory meals.

Cleanliness

A few reviews noted that the location was clean, but this was inconsistent with reports of poor service.
  • CC
    Chevyboy
    Jan 1, 2026
    1.0
    How are you going to have signs say you are open. But you are not
  • FA
    Francisco Aleman
    Dec 23, 2025
    1.0
    I ordered through the drive-thru and was asked to park and wait for a very simple order (a Quarter Pounder Deluxe meal). After waiting several minutes, I received an undercooked hamburger. I couldn’t eat it.
  • DS
    Delray Survival
    Dec 22, 2025
    1.0
    Stopped in this morning to get two medium hot chocolates, could not get them because the guy said the machine has been broken for 2 months, that is absolutely pathetic and no excuse for that I blame that on the management and the people that own this McDonald's well I will tell you what I will never come here again, horrible service horrible atmosphere and you cannot provide a simple thing like hot chocolate to the public especially during Christmas outrageous
  • DV
    Duke Vane
    Dec 14, 2025
    5.0
    Exactly what you would expect from McDonalds. They were patient while I fumbled with the app to get a free apple pie.
  • TC
    Thomas Clardy
    Dec 9, 2025
    1.0
    The absolute worst McDs in the State!!! Been going here for over a year on and off, not once can they hire somebody who speaks enough English to even understand a basic order like "a number 4, please." Takes a long time of back and forth to get a basic order right and it's a rare day when I don't have to go back to the drive-thru because they missed part of my order... Get it right guys, this is pretty simple.
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 21730 Towncenter Plz, Sterling, VA?

The McDonald's in Sterling, VA operates from 5:00 AM to 11:00 PM Monday through Wednesday, 24 hours on Thursday and Friday, and from 5:00 AM to 11:00 PM on Saturday and Sunday.

Does this McDonald's location offer drive-thru service, and what are the drive-thru hours?

Yes, this McDonald's has a drive-thru. It is open from 5:00 AM to 2:00 AM Monday through Wednesday, 24 hours Thursday through Saturday, and from 4:00 AM to 2:00 AM on Sunday.