Dunkin'

3.0
475 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Sterling, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
23070 Oak Grove Rd, Sterling, VA
20166, United States

Hours

Reviews

3.0
475 reviews
5 stars
163
4 stars
68
3 stars
43
2 stars
28
1 star
173

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including unprofessional behavior from staff, long wait times, and incorrect orders.

Staff Attitude

Many reviews highlighted a lack of friendliness and professionalism among employees, with some customers feeling ignored or treated rudely.

Product Availability

Numerous customers expressed frustration over the unavailability of donuts and other menu items, often leading to disappointing experiences.

Cleanliness and Hygiene

Several reviews mentioned concerns about cleanliness and hygiene, including reports of unsanitary conditions and improper food handling.

Inconsistent Quality

Customers noted inconsistencies in food and drink quality, with complaints about watery coffee and poorly prepared food items.
  • HH
    Henry
    Nov 3, 2025
    2.0
    This place’s service is slower than the federal government covered in molasses. Go to Wawa across the street if you care about your time and respect yourself enough.
  • VK
    Vamshi Krishna
    Oct 30, 2025
    1.0
    Stupid staff, worst experience ever . Staff is unprofessional, they are on their phone always , had to wait 10 mins just to order 2 donuts and a coffee. Don’t think this place will survive for too long
  • AW
    Alex White
    Oct 27, 2025
    1.0
    Visited this location on Sunday October 26…the person taking my order did not know how to use the register. They kept struggling and asking for help and no help was given. I blame this on management for putting new employees on the register. Second the manager is restocking coffee while there’s 3 people waiting for orders to be taken. When I order I asked for almond milk TWICE as I didn’t see it appear on the screen and she said “ yeah almond milk “ the MANAGER makes my drink and hands it to me and I ask him if it was almond milk he said yes …. Turns out it wasn’t . Not only did I wait 20 minutes for one ice caramel latte but they didn’t even make it right. I will never be returning to this place. And to top it off their area manager was visiting which the employees even more nervous. Not sure if this is a corporate ran restaurant or franchise regardless of what it is changes need to be made
  • RR
    R.O.
    Oct 25, 2025
    1.0
    They got my order wrong. Forgot an entire item and when I went back they said they were out of one of my items and just substituted it for something that I didn’t even want when I was waiting indoors where they easily could have asked me what else I wanted instead.
  • MO
    Mad Overseer
    Oct 21, 2025
    1.0
    Guy behind the counter couldn't speak English. Took him way too long to put together a simple order. Order in advance if you can. Expect a 30 minute wait.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Sterling, VA?

Dunkin' in Sterling, VA is open Monday through Friday from 4:30 AM to 7:00 PM, and on weekends from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.