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Dunkin'

3.2
(533 reviews)

Business Details

47010 Community Plz, Sterling, VA
20164, United States
(703) 202-8091
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Sterling, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
47010 Community Plz, Sterling, VA
20164, United States

Hours

Reviews

3.2
533 reviews
5 stars
187
4 stars
105
3 stars
54
2 stars
28
1 star
159

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with reports of rude staff, unhelpful management, and a lack of proper training.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and a general lack of attention to detail in fulfilling requests.

Product Availability

Frequent complaints about running out of popular items, such as donuts and drinks, often at inconvenient times.

Cleanliness and Hygiene

Several reviews noted unsanitary conditions, including dirty environments and improper food handling practices.

Inconsistency

Customers reported inconsistent quality of food and drinks, with some visits resulting in satisfactory experiences while others were disappointing.
  • AS
    Allyrain Sandoval
    Feb 13, 2026
    1.0
    This location always has the most terrible customer service ever and they don’t hide it. Also they will talk shit about you out loud in Spanish. As a Spanish speaker I understood every word and it’s kinda insane that they didn’t even whisper what they had to say.
  • ZK
    Zain K
    Feb 8, 2026
    1.0
    Worst coffee, slow service- americano felt like water with no coffee - argued with me that it has only 1 shot espresso, it should be 2 shots; Dunkin sucks here
  • AA
    ashley
    Feb 8, 2026
    1.0
    its 3 pm and they are sold out of every flavor refresher and donut possible this is bullshit
  • TM
    Tammy basden mejias
    Jan 18, 2026
    3.0
    Very small squishy doughnuts. They were very ok. The staff is very nice and does their best to make quality doughnuts. We tried once that was good enough
  • SK
    Simmie K
    Dec 28, 2025
    1.0
    so I went there today to get my latte and the girl on the drive-through said that their machine broke down so they couldn’t give me a hot latte but they could make me a Iced latte instead. I said I didn’t want a iced latte, but maybe I could get a refund please. The girl said that there’s no manager and told me to come to the Drive-through window So I did. She kept forcing me to get the ice latte instead I told her that it was too cold and I have a throat infection and I can’t drink an iced latte. It was then that the lady who was supposed to be maybe the manager who was hearing the entire conversation finally decided to give me the refund. It’s just that I shouldn’t have to buy something that I don’t want. and also the fact that the girl at the cashier lied that there was no manager present and that she kept asking me to buy something I didn’t want that makes me a little upset. It’s a really small issue , but just you know to maintain their integrity as a business, It’s important not to lie. I Did get my refund though and got my Duncan latte from another store like a mile away.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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