Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Sugarland Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.4
434 reviews
5 stars
172
4 stars
88
3 stars
25
2 stars
44
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several instances of poor communication and attitude.
Food Quality
There were numerous complaints about food quality, including undercooked ingredients, small portions, and inconsistent preparation.
Cleanliness
Several reviews highlighted issues with cleanliness in the restaurant, including dirty tables and unsanitary conditions.
Service Speed
Customers frequently noted slow service, particularly with online orders, leading to frustration and dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and had positive experiences with food quality and service.
AR
Anthony Rodriguez
3 days ago
5.0
Such nice staff, good and fast service, and a very clean restaurant. The best chipotle in this area without a doubt
WW
Williams
Feb 18, 2026
4.0
Hannah, Daniela, Joseph were great. Good customer service
AL
Ashley Loza
Oct 30, 2025
5.0
After having the worst experience at a chipotle on Elden Street in Herndon, VA. This location showed me so much respect and appreciation. The food quality is always good and they absolutely know how to portion. Definitely will return and recommend this location.