Chipotle Sugarland Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported poor and rude service from staff, with several instances of unprofessional behavior and lack of attentiveness.
Food Quality
While some customers enjoyed the food, there were numerous complaints about inconsistent portion sizes, undercooked ingredients, and overall food quality.
Cleanliness
Several reviews highlighted issues with cleanliness in the restaurant, including dirty tables and unsanitary conditions.
Order Accuracy
Customers frequently experienced issues with incorrect orders, both in-store and for online deliveries, leading to frustration.
Staff Attitude
A common theme was the negative attitude of staff, with many customers feeling unwelcome and disrespected during their visits.
AL
Ashley Loza
Oct 30, 2025
5.0
After having the worst experience at a chipotle on Elden Street in Herndon, VA. This location showed me so much respect and appreciation. The food quality is always good and they absolutely know how to portion. Definitely will return and recommend this location.
VL
Vishwakarma LLC
Sep 7, 2025
5.0
Excellent food and excellent service.
AZ
andres zapata
Jul 26, 2025
3.0
No hay un estandar en como sirven la comida, todo depende del empleado, un dia un empleado te puede servir mucho, otros dia te pueden servir una porcion normal, otro dia te sirven muy poquito.
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill Sugarland Crossing known for?
Chipotle Sugarland Crossing is a fast-casual restaurant offering customizable burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill in Sterling, VA?
Chipotle Mexican Grill at Sugarland Crossing is open daily from 10:00 AM to 11:00 PM.
Does Chipotle Mexican Grill Sugarland Crossing offer takeout and delivery services?
Yes, this location provides both in-store pickup and delivery services for customer convenience.
How can I order online from Chipotle Mexican Grill Sugarland Crossing?
You can order online via Chipotle's official ordering website at https://order.chipotle.com/ or through their app available on the Apple App Store.
Are there any special programs or rewards for Chipotle customers?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What are some nearby dining options around Chipotle Mexican Grill Sugarland Crossing?
Nearby dining options include Tropical Smoothie Cafe, Firehouse Subs, Baskin-Robbins, Dunkin', Pie Five Pizza Co., Chick-fil-A, and Pho Vietnam, providing a variety of cuisines for customers to explore before or after their visit.
Which nearby healthcare providers are close to Chipotle Sugarland Crossing?
Optometrist services are available nearby at For Eyes and Matthew Han OD, and dental care is offered at Sterling Town Dental, providing convenient healthcare options in the area.
Are there any retail stores close to Chipotle Mexican Grill at Sugarland Crossing?
Yes, customers can visit nearby retail stores such as Payless ShoeSource, Burlington, Shoppers, Road Runner Sports, and Sugarland Crossing retail outlets.
Does Chipotle Mexican Grill Sugarland Crossing accept gift cards and credit cards?
Yes, this location accepts gift cards and credit cards as payment methods.
How can I contact Chipotle Mexican Grill Sugarland Crossing via phone or email?
You can call them at +1 703-444-6106 or email at VA.3001.SugarlandXng@chipotle.com for inquiries or assistance.