Chipotle Mexican Grill

3.4
430 reviews
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Business Details

47010 Community Plz, Sterling, VA
20164, United States
(703) 444-6106
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Sugarland Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
47010 Community Plz, Sterling, VA
20164, United States

Hours

Reviews

3.4
430 reviews
5 stars
170
4 stars
87
3 stars
25
2 stars
44
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, with several instances of unprofessional behavior and lack of attentiveness.

Food Quality

While some customers enjoyed the food, there were numerous complaints about inconsistent portion sizes, undercooked ingredients, and overall food quality.

Cleanliness

Several reviews highlighted issues with cleanliness in the restaurant, including dirty tables and unsanitary conditions.

Order Accuracy

Customers frequently experienced issues with incorrect orders, both in-store and for online deliveries, leading to frustration.

Staff Attitude

A common theme was the negative attitude of staff, with many customers feeling unwelcome and disrespected during their visits.
  • AL
    Ashley Loza
    Oct 30, 2025
    5.0
    After having the worst experience at a chipotle on Elden Street in Herndon, VA. This location showed me so much respect and appreciation. The food quality is always good and they absolutely know how to portion. Definitely will return and recommend this location.
  • VL
    Vishwakarma LLC
    Sep 7, 2025
    5.0
    Excellent food and excellent service.
  • AZ
    andres zapata
    Jul 26, 2025
    3.0
    No hay un estandar en como sirven la comida, todo depende del empleado, un dia un empleado te puede servir mucho, otros dia te pueden servir una porcion normal, otro dia te sirven muy poquito.
  • RP
    Rhonda Perkins
    Jul 22, 2025
    4.0
    Ran out of rice so had to wait
  • VA
    Veronica Avila
    May 31, 2025
    5.0
    Love Chipotle food everything is fresh
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Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill Sugarland Crossing known for?

Chipotle Sugarland Crossing is a fast-casual restaurant offering customizable burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill in Sterling, VA?

Chipotle Mexican Grill at Sugarland Crossing is open daily from 10:00 AM to 11:00 PM.