Business Details
About
Mexican Restaurant
Chipotle Sterling is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
766 reviews
5 stars
330
4 stars
172
3 stars
75
2 stars
62
1 star
127
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about stingy portion sizes, particularly for proteins and toppings, leading to dissatisfaction with value for money.
Customer Service
Many reviews highlighted poor customer service, including rude staff, slow service, and issues with order accuracy.
Food Quality
Several customers reported inconsistent food quality, with complaints about freshness, taste, and even food safety concerns.
Cleanliness
While some customers noted cleanliness in the dining area, others reported dirty tables and unsanitary conditions.
Positive Experiences
Despite the negative feedback, there were also positive reviews praising friendly staff and good food experiences at this location.
- DZDavid ZobretskiNov 14, 20251.0This was, without exaggeration, the worst Chipotle experience I’ve ever had — and honestly one of the worst fast-food experiences I’ve had period. I ordered one burrito and one bowl with chips, and they somehow managed to mess up every single part of the order. The woman wrapping my boyfriend’s burrito had no clue what she was doing. It was painful to watch. She tore the tortilla, then kept mashing everything together like she was trying to patch a hole in a wall instead of making food. By the time she was done, the “burrito” looked like a sad, leaking science experiment — ingredients spilling out everywhere, completely misshapen, and absolutely unappetizing. And the worst part? They didn’t even attempt to remake it. They just handed it over like, “Here, deal with it.” When we got home, the burrito was somehow both cold AND hot like it couldn’t decide if it wanted to give up or keep going. The chips? Completely stale. Not slightly stale — I mean days old, cardboard-level stale. It honestly felt like nobody working there cared even a little bit about what they were serving. This was a meal we were actually looking forward to, and instead it turned into a complete disappointment. If this is the level of quality they think is acceptable, someone seriously needs to reevaluate what’s going on in that store.
- JJJ JNov 13, 20251.0Uhm, normally my Chipotle experience is satisfying, but today was genuinely the worst. My boyfriend and I ordered one burrito and one bowl with chips on the side, and the whole thing was a mess from start to finish. The lady wrapping my boyfriend’s burrito clearly had no idea what she was doing. She ripped the tortilla, kept forcing it together, and handed us something that didn’t even resemble a burrito. Everything was falling out, and they didn’t even try to fix it just wrapped it up like they didn’t care at all. When we got home, half the burrito was weirdly cold while the other half was hot, and the chips were completely stale. This was honestly such a disappointing experience. A meal we were looking forward to ended up being a complete letdown.
- TDTamim DOct 23, 20251.0Kid that works Wednesday evening at the register needs better training. When someone orders mobile order you serve them not keep taking the people in line! The mobile order food getting cold! Slow
- JCJust Another CommenterOct 20, 20251.0You got one easy job to match orders with the right name. Even with door dash . This the second time I get someone else’s order and I’m eating it this time. You all suck . Get it together over there. StevenG they gave me your order.
- VDvl deepakOct 13, 20251.0I ordered the chicken and Carnitas salad bowl. The quantity was extremely terrible. I asked for rice. They gave me only half scoop of prize and looking at me in a sarcastic way and asked them to do more in a hotel. They gave me only one scoop of rice instead of giving one whole scoop. Similarly, with a sour cream, Fajita and cheese as well.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill in Sterling located?
Chipotle Mexican Grill is located at 21031 Tripleseven Rd, Sterling, VA 20165, across from Eagle Bank.
What are the operating hours for Chipotle Mexican Grill in Sterling?
The restaurant is open daily from 10:00 AM to 11:00 PM.
Does Chipotle Sterling offer delivery and in-store pickup?
Yes, Chipotle Sterling offers both in-store pickup and delivery services.
Where can I order food online from Chipotle Sterling?
You can order online through their official website at https://order.chipotle.com/ or their Apple app.
Does Chipotle Sterling provide catering services?
Yes, Chipotle Sterling offers catering and catering delivery services.
How does Chipotle ensure the quality of its ingredients?
Chipotle follows its "Food with Integrity" principles, prioritizing responsible sourcing from farms that use humane and sustainable practices, and avoids artificial colors, flavors, or preservatives.
Are credit cards accepted at Chipotle Mexican Grill in Sterling?
Yes, Chipotle accepts credit cards as a payment method.
What nearby places can I visit before or after dining at Chipotle Sterling?
Near Chipotle Sterling, you can visit Visionworks for eyewear needs, Quickway Japanese Hibachi for Asian cuisine, or ALDI USA for grocery shopping.
Is there a grocery store near Chipotle Sterling for convenient shopping?
Yes, ALDI USA, a grocery store and supermarket, is located nearby for your shopping needs.
Are there any healthcare facilities near Chipotle Mexican Grill in Sterling?
Yes, nearby healthcare facilities include Inova Primary Care - Sterling, Community First Dental, Nova Urgent Care, and Sterling Foot and Ankle Center.