Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Many customers praised the food for being fresh, hot, and flavorful, although some noted inconsistencies in quality, such as dry or overcooked chicken.
Customer Service
Overall, the staff received positive feedback for being friendly and helpful, though there were several reports of rude service and issues with order accuracy.
Drive-Thru Experience
The introduction of an AI ordering system in the drive-thru received mixed reviews, with many customers finding it frustrating and impersonal.
Cleanliness
Several reviews highlighted the cleanliness of the restaurant, including the dining area and bathrooms, indicating good attention to hygiene.
SJ
Sarah Jenkins
5 days ago
1.0
There’s a robot at the drive thru and messed up all my order and the staff was rude as hell I’m work in fast food have for 13 years and never in my life and there slow as hell the staff counter even comprehend a simple order worst in my life
SS
Sam Shatananda
Dec 31, 2025
5.0
I went in today to order carry out. I assume it was a catering order they were completing but they were very busy and seemingly understaffed. The manager was very polite and professional and was very apologetic. I got my food very quickly and was on my way.
MS
Mariasalamanca1971 Mariasalamanca1971 Salamanca
Dec 30, 2025
5.0
The best food best customer service 🎉🎉🎉🎉
LD
LaToya Dunn
Dec 26, 2025
5.0
This is the first time I have had Bojangles in almost two years! The food was hit and fresh and the service was excellent!!
PS
PJ S
Dec 17, 2025
5.0
Gets busy during lunch rush. The crew do the best they can with short staffing.
Food is always on point and I appreciate that after having to wait for a bit.