Arby's

3.4
171 reviews
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Business Details

45200 Monterey Place, Sterling, VA
20166, United States
(571) 313-0817
http://www.arbys.com/locations/us/va/sterling/45200-monterey-place/store-8998
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
45200 Monterey Place, Sterling, VA
20166, United States

Hours

Reviews

3.4
171 reviews
5 stars
64
4 stars
37
3 stars
18
2 stars
9
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

While some customers enjoyed the food, many complained about cold or stale items, particularly fries and sandwiches.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables and unsanitary conditions.

Customer Experience

Several reviews highlighted a lack of acknowledgment from staff and poor customer service, leading to negative dining experiences.

Coupon Acceptance

Customers expressed frustration over the refusal to accept coupons and gift cards, which negatively impacted their experience.
  • PC
    P Carter
    Dec 15, 2025
    4.0
    It's Arby's. I was nervous with the low reviews, but the employees were nice and prompt, and food was what I expected for a fast food restaurant.
  • PW
    Patricia Wiseman
    Dec 7, 2025
    2.0
    Went through the drive through, gave a complete order, the order was repeated and I get to the window and received one item. I told the server this was not my complete order, she just asked me what it was. I never got a receipt from the first part so I had to ask for it as well as the second part. No apologies or anything. Just attitude. My food was good but the service was less than desired.
  • SW
    Sonjala Williams
    Dec 5, 2025
    5.0
    I like the music. It was a good atmosphere.
  • JL
    Josh L
    Dec 3, 2025
    1.0
    Trash customer service. No engles
  • EO
    Eve O
    Nov 22, 2025
    1.0
    FAKED BEING CLOSED AT 9:24pm.....
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