McDonald's

3.3
1201 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1131 Aylor Rd, Stephens City, VA
22655, United States

Hours

Reviews

3.3
1,177 reviews
5 stars
375
4 stars
238
3 stars
214
2 stars
105
1 star
245

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Safety

Multiple reviews highlighted issues with food safety, including undercooked items and food poisoning.

Cleanliness

The dining area and restrooms were often described as dirty and poorly maintained.

Order Accuracy

Many customers experienced issues with missing items or incorrect orders, leading to frustration.

Renovation Impact

Despite recent renovations, the overall service quality did not improve, with many customers expressing disappointment.
  • FN
    Full Name
    Nov 15, 2025
    5.0
    Lydie really made my day! She even came back to ask if we needed anything else. Excellent customer service and wonderful personality:)
  • GS
    Grey Speight
    Nov 7, 2025
    2.0
    This has got to be one of the worst McDonald's I've been to when it comes to forgetting and messing up orders. They've forgotten entire parts of my order several times and JUST gave me a cup of hot water with a small amount of unmixed chocolate syrup at the bottom for hot chocolate and my coffee was just as bad. I genuinely don't understand how this keeps happening.
  • DQ
    DannyBoy Quinn
    Oct 29, 2025
    3.0
    It’s McDonald’s so that explains everything for the most part
  • MO
    Mario Oquendo
    Oct 20, 2025
    1.0
    Should be 24/7 but shows up to the window and shuts down all lights, leaving and turns on again 🤷🏻‍♂️ maybe my money doesn’t worth anything to them
  • TR
    Tristan Romano
    Oct 13, 2025
    1.0
    Good service, place was clean, but the food you ask? TERRIBLE!!!!!!! I was on an 8 hour drive that day and couldn’t get into a Waffle House so I stopped at McDonald’s across the street. I didn’t have to wait too long for my food which hit my expectations. I ordered a 10 piece chicken nugget and a double filet o fish for my dad. 5 hours later I was so violently sick, vomiting, diarrhea, weakness, dizzy, fatigued, you name it!!!!!!! I got such horrible food poisoning from the nuggets. PLEASE MCDONALDS, STOP GIVING AWAY OLD OR UNDERCOOKED FOOD!!!!!!!

Frequently Asked Questions About McDonald's

What are the 24-hour operating hours of McDonald's in Stephens City?

McDonald's in Stephens City is open 24 hours a day, every day of the week.

Does the Stephens City McDonald's offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.