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Arby's

4.1
(682 reviews)
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Business Details

191 Fairfax Pike, Stephens City, VA
22655, United States
(540) 869-5742
http://www.arbys.com/locations/us/va/stephens-city/191-fairfax-pike/store-7558
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
191 Fairfax Pike, Stephens City, VA
22655, United States

Hours

Reviews

4.1
682 reviews
5 stars
337
4 stars
172
3 stars
95
2 stars
30
1 star
48

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty floors, sticky surfaces, and unsanitary conditions.

Customer Service

There were numerous complaints about rude staff and poor customer service, particularly at the drive-thru.

Food Quality

Customers reported inconsistent food quality, with some meals being cold, old, or poorly prepared.

Service Speed

Many customers experienced long wait times for their orders, even during off-peak hours.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as enjoying certain menu items.
  • RS
    Ramin Sabet
    3 days ago
    2.0
    To whomever that owns this restaurant. Please spend a few dollars and renovate your furniture. Look at the picture. Do you really want to have torn up seats at your restaurant?
  • JM
    John Mullen
    6 days ago
    4.0
    They botched the order, but apologized and offered free dessert. Thank you for being good at customer service.
  • JD
    Jason Drake
    Feb 7, 2026
    5.0
    The Arbys at the Stephen’s city location is extremely clean for a fast food restaurant. Everyone that works there is super friendly and accommodating. Yes, sometimes there can be a short wait but that’s because some items are made fresh when you order them.
  • SJ
    Shelly Judy
    Jan 31, 2026
    1.0
    If I could give less than 1 for the shape of this place I would. To the owners, come off of some of that money and replace the bench seats in this place.
  • JD
    Jeffrey Dubel
    Jan 21, 2026
    5.0
    Easy access drive through.
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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