Dunkin'

Reviews

• DF

  Devony Friday

  3 days ago
  1.0
  Service is absolutely horrendous. Lazy workers with terrible attitudes. Went through the drive thru at this location and asked for 10 boxes of 10 munchkins (work related). And the young lady with tattoos on her neck says “we don’t have enough. We only have enough for two boxes”. I’m like okay I’m not from here do you mind telling me where to go or which one is the nearest.. Told me “, nope. You’ll have to find it yourself…you’ll have to google it”. Something told me to go inside … sure enough… there was MORE THAN ENOUGH munchkins. They made my 10 boxes and still had enough for 10 more. Lazy lazy lazy. I asked for the manager and she said “she’s not in”. Gave me the name Alissa. Alissa, give me a call please. The lady who helped me was professional and handled the situation well. The lady who was at the window says, however, slammed things around in the background. I never address her, though I knew it was her. I did not want an escalated situation, I wanted responsibility, service and to purchase what I needed. I experienced an inconvenience and I’m disappointed with the childishness and laziness of the staff
• MP

  Miss Newtown Festival Pageant

  Apr 22, 2026
  1.0
  Visited this location this morning and the experience was nothing short of horrible . My son has his 5th grade SOL today and wanted a donut for good luck ( I know not the best breakfast but anything to help ease nerves ) I stood in line for 10 minutes with not a single we will be right with you , good morning , have you been helped nothing silence as every employee look at me while waiting . I visit this location here and there but will gladly drive out of my way to visit the other Stephens City location as they dare often busy they will acknowledge you . While I understand you are busy maybe at least acknowledge your customers . We didn’t purchase anything due to never being help .
• DE

  Deise Ellston

  Apr 19, 2026
  4.0
  This is a store that should either be shut down or hire a new staff, because the current employees are terrible. I waited inside the store for over 10 minutes just to be served, while the staff walked around as if they were at a spiritual retreat. The store was packed with customers waiting inside, and the drive-thru was pure chaos!
• CT

  C. Tapia

  Apr 13, 2026
  4.0
  Baahahaha it was the girls first day and she was NOT ready (got a couple orders wrong) but she was so sweet. Good luck girlie ! It’ll get easier ☕️ The person with the cute light blue nail polish had big boss energy and was very patient, informative and helpful. Thank you :)
• NC

  Nathan Clingan

  Mar 13, 2026
  1.0
  TLDR: 20min in drivethru lane early morning; caused problems for my company. //I don’t know what’s going on at this place but on 3/13/26 I arrived to the drive through around 6:55 AM AND there were only 3 vehicles in front of me. It took them more than 20 minutes to serve the people in front of me so, I didn’t even get to the drive thru window until about 7:16AM. And they were out of egg bites. What on earth? In addition to this, there is no turn out lane so you are stuck. My place of business frequently needs coffee and donuts for B2B meetings. We will not be counting on this Dunkin any more; I can’t afford to be late to a meeting with clients.