Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, poor service, and unprofessional behavior from staff, particularly in the drive-thru.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.
Food Quality
While some customers enjoyed the food, there were complaints about cold meals, overcooked items, and inconsistent quality.
Staffing Problems
Several reviews noted that the location appears to be understaffed, contributing to delays and service issues.
Cleanliness
The cleanliness of the location received mixed feedback, with some customers noting it was clean while others reported unsanitary conditions.
PO
Pam O
Nov 17, 2025
1.0
I go to that McDonald's almost every day order something for myself and get a pup cup which in for those who don't know is a cup of whipped cream for my dog got one yesterday. Today I go to get one and I'm told I have to pay 299 which is a price for a small Sunday basically a cup of ice cream. Your establishment staff are so slow your teenage evening crew are extremely rude and disrespectful to even expect 299 for whipped cream is ridiculous and then when I asked to speak to the manager and be spoken down to and condescended to I don't think so I'd rather spend my money anywhere but that McDonald's and I live right across the street from it but I will never give that McDonald's my money again customer service you're in a truck stop where dogs are coming you don't think that would be something that you could offer to a paying customer is a cup of whipped cream? The new GM Sean needs to watch how he talks to customers. Could be where his lazy staff gets it they talk down to their customers too
MC
Michelle Cash
Nov 9, 2025
1.0
My husband had a encounter with a manager her name was Erica and he simply asked her a question and she yelled back in a rude tone I said give me a minute and I would get that if he was rude to her first but he wasn’t so I’m not sure why she was so rude like if you don’t wanna do your job then find another one it’s not that hard and she’s not too nice to look at either like pick a struggle
MC
Michelle Colbert
Oct 28, 2025
1.0
DO NOT VISIT THIS LOCATION!!!
I think there needs to be an investigation a recent incident involving an employee and a manager, Lynetta, as it pertains to customer service standards.
An employee mishandled my order and exhibited inappropriate behavior and continued to make rude comments. The situation was brought to the attention of Manager Lynetta, she failed to intervene or correct the employee's unprofessional conduct (I say this because she was standing nearby and I don’t believe she couldn’t hear the exchange.)
This location lacks basic customer service. Employees are unprofessional towards customers.
I believe the girl working the drive thru tonight around 8:30 needs coaching to correct poor employee performance.
I DO NOT RECOMMEND YOU WASTE YOUR MONEY AT THIS LOCATION !
DS
Dee Snuts
Oct 28, 2025
1.0
Rude worker and bad service at the drive thru was told to pull up and didn’t get all of our food had to go inside to get the rest it’s not hard to follow simple instructions
KF
Kobe Frederick
Oct 20, 2025
1.0
Only in the area for work or traveling and stopped there after driving for over 5 hours nonstop. ordered two plain cheeseburgers and a nugget meal for my partner and I. we waited for 15-20 minutes meanwhile our cashier that was supposed to be giving us our food had a group of 8-10 of his friends come in and were very loud and goofing off. he said they were making fresh fries for us which we appreciate and i checked to make sure the burgers were plain other than cheese and ketchup and when we looked they were fine until we found out they laid onions, mustard, mayo, and pickles under the slices of cheese. we were already 20+ minutes down the road as i bit into it. there’s a reason we order from the kiosk and stress that they needed to be plain as onion and mayo cause me to break into hives and start to swell. absolutely ridiculous.
What are the operating hours for this McDonald's location?
This McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's offer drive-thru service, and what are its hours?
Yes, this McDonald's has a drive-thru service that operates 24/7 every day of the week.
What delivery services are available at this McDonald's?
Delivery is available 24/7 every day through the McDonald's delivery service.
Which payment options are accepted at this McDonald's?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order food from McDonald's using a mobile app?
Yes, you can order using the McDonald's app available on both the Apple App Store and Google Play Store.
Where is this McDonald's located?
It is located at 3499 Lee Jackson Highway, Staunton, VA 24401, United States.
Are there nearby places of interest around this McDonald's?
Yes, nearby places include Love's Travel Stop, Naf Naf Grill, Chester's Chicken, and the Blue Ridge Mountains, Va.
How can nearby gas stations like Love's Travel Stop and Shell be useful to McDonald's customers?
Customers can refuel their vehicles at nearby gas stations such as Love's Travel Stop and Shell before or after grabbing a meal at McDonald's for a convenient stop.
What dining options are available nearby if someone wants alternatives to McDonald's?
Nearby alternatives include Naf Naf Grill for Middle Eastern cuisine, Chester's Chicken for fast food chicken, and Charleys Cheesesteaks & Wings for sandwiches and wings.
Are there any nearby attractions where customers can visit after dining at McDonald's?
After dining, customers might enjoy visiting the Blue Ridge Mountains, Va, which is a notable nearby mountain range and travel attraction.