McDonald's

3.5
791 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3499 Lee Jackson Highway, Staunton, VA
24401, United States

Hours

Reviews

3.5
791 reviews
5 stars
309
4 stars
156
3 stars
107
2 stars
58
1 star
161

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and unprofessional behavior from staff, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.

Food Quality

While some customers enjoyed the food, there were complaints about cold meals, overcooked items, and inconsistent quality.

Staffing Problems

Several reviews noted that the location appears to be understaffed, contributing to delays and service issues.

Cleanliness

The cleanliness of the location received mixed feedback, with some customers noting it was clean while others reported unsanitary conditions.
  • PO
    Pam O
    Nov 17, 2025
    1.0
    I go to that McDonald's almost every day order something for myself and get a pup cup which in for those who don't know is a cup of whipped cream for my dog got one yesterday. Today I go to get one and I'm told I have to pay 299 which is a price for a small Sunday basically a cup of ice cream. Your establishment staff are so slow your teenage evening crew are extremely rude and disrespectful to even expect 299 for whipped cream is ridiculous and then when I asked to speak to the manager and be spoken down to and condescended to I don't think so I'd rather spend my money anywhere but that McDonald's and I live right across the street from it but I will never give that McDonald's my money again customer service you're in a truck stop where dogs are coming you don't think that would be something that you could offer to a paying customer is a cup of whipped cream? The new GM Sean needs to watch how he talks to customers. Could be where his lazy staff gets it they talk down to their customers too
  • MC
    Michelle Cash
    Nov 9, 2025
    1.0
    My husband had a encounter with a manager her name was Erica and he simply asked her a question and she yelled back in a rude tone I said give me a minute and I would get that if he was rude to her first but he wasn’t so I’m not sure why she was so rude like if you don’t wanna do your job then find another one it’s not that hard and she’s not too nice to look at either like pick a struggle
  • MC
    Michelle Colbert
    Oct 28, 2025
    1.0
    DO NOT VISIT THIS LOCATION!!! I think there needs to be an investigation a recent incident involving an employee and a manager, Lynetta, as it pertains to customer service standards. An employee mishandled my order and exhibited inappropriate behavior and continued to make rude comments. The situation was brought to the attention of Manager Lynetta, she failed to intervene or correct the employee's unprofessional conduct (I say this because she was standing nearby and I don’t believe she couldn’t hear the exchange.) This location lacks basic customer service. Employees are unprofessional towards customers. I believe the girl working the drive thru tonight around 8:30 needs coaching to correct poor employee performance. I DO NOT RECOMMEND YOU WASTE YOUR MONEY AT THIS LOCATION !
  • DS
    Dee Snuts
    Oct 28, 2025
    1.0
    Rude worker and bad service at the drive thru was told to pull up and didn’t get all of our food had to go inside to get the rest it’s not hard to follow simple instructions
  • KF
    Kobe Frederick
    Oct 20, 2025
    1.0
    Only in the area for work or traveling and stopped there after driving for over 5 hours nonstop. ordered two plain cheeseburgers and a nugget meal for my partner and I. we waited for 15-20 minutes meanwhile our cashier that was supposed to be giving us our food had a group of 8-10 of his friends come in and were very loud and goofing off. he said they were making fresh fries for us which we appreciate and i checked to make sure the burgers were plain other than cheese and ketchup and when we looked they were fine until we found out they laid onions, mustard, mayo, and pickles under the slices of cheese. we were already 20+ minutes down the road as i bit into it. there’s a reason we order from the kiosk and stress that they needed to be plain as onion and mayo cause me to break into hives and start to swell. absolutely ridiculous.

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service, and what are its hours?

Yes, this McDonald's has a drive-thru service that operates 24/7 every day of the week.