The GIANT Company is a modern grocer with more than 35,000 team members dedicated to serving millions of neighbors and making a difference in local communities across Pennsylvania, Maryland, Virginia, and West Virginia. Founded in 1923 in Carlisle, Pa. The GIANT Company is known locally as GIANT, MARTIN'S, and GIANT Heirloom Market with 193 stores, online grocery services, pharmacies, and fuel stations to meet the ever-evolving needs of today’s customers. The GIANT Company is a company of Ahold Delhaize USA.
Customers frequently reported discrepancies between advertised sale prices and the prices charged at checkout, leading to frustration and claims of deceptive practices.
Customer Service
The staff received high praise for being friendly, helpful, and professional, contributing positively to the shopping experience.
Store Cleanliness
The store is consistently noted for being clean, well-organized, and well-stocked, enhancing the overall shopping environment.
Checkout Experience
Many customers expressed dissatisfaction with long wait times at checkout, particularly at the pharmacy and self-checkout stations.
Product Selection
The store offers a wide variety of products, including hard-to-find items, organic options, and a strong produce section, which customers appreciate.
RT
RB Tex
4 days ago
5.0
Martins is a great place to shop. Usually really clean inside and kind employees wishing to help if needed.
JM
Jonathan Marquise
Feb 14, 2026
2.0
I like the store, but it seems like every single time I go, I get something that is advertised on sale, and it rings up as regular price. They need to do a better job of taking down the sale prices of items when they're no longer on sale. It has happened to me half a dozen times. Tonight I spent an extra $7 on things that were advertised as on sale. Advice for people: check the website and weekly flyer before you go to the store. Or, make your purchase online, and confirm the item is on sale before checkout. I can't help but they that it's done on purpose, as I have had it happen at multiple retailers.
KL
Kenneth Leach
Feb 14, 2026
5.0
Great customer service 👏
MS
Michelle Seay
Dec 15, 2025
3.0
The people inside are super nice and Martin's has some things that are otherwise hard to find (but still no einkorn flour). The sales are really hard to navigate, and you have to watch out because sometimes your discounts don't come off your total. I had 450 points and went to get a ham but lo and behold only 35 points. I gave up and did not contact them but 3 days later I got an email stating "correction, restoring your 450 points." We went over there a few minutes later to get the Christmas ham because who knows what will happen next.
JC
John Conlon
Dec 5, 2025
4.0
Excellent food selection, especially organic and gluten free. Unfortunately, only 2 checkout clerks, plenty of self checkout. Result - long wait 🥱
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