Business Details
About
Mexican Restaurant
Chipotle Staunton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.5
614 reviews
5 stars
153
4 stars
55
3 stars
30
2 stars
60
1 star
316
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers complained about small portion sizes and being charged extra for minimal amounts of food.
Food Quality
Numerous reviews highlighted issues with food quality, including stale, cold, or undercooked items.
Customer Service
Customers frequently reported poor customer service, including rude staff and lack of responsiveness to complaints.
Cleanliness
The restaurant was often described as dirty, with overflowing trash and unclean tables.
Inconsistency
There were many mentions of inconsistent food quality and service, with some customers having good experiences while others faced significant issues.
- JPJakob Pdid2 days ago1.0Never on time. My food should be ready by the timed window not making it when I get there and have to wait the extra time for them to make it.
- ANA N3 days ago2.0This location really needs to change their hours to closing at 9 instead of 10. If you try to go in even at 9:05, they are "out of" everything. No matter which day you go. That suggests it is not a legitimate supply issue but a workers can't be bothered to get more out issue. The grill is completely shut down and they will not make any more meat. Fine if you are a vegetarian but then, they are probably also out of lettuce, salsa, and cheese too. That's cool if that's how you want to run your business, but at least be honest about when you are closing. Walked out without food yet again which was nicer than the lady in front of me who pitched an absolute fit (and I can't say I blame her).
- JVJon-Jon VanFossen4 days ago1.0My honest and true review: The staunton Chipotle is consistently horrible, the steak is ALWAYS undercooked, they use way too much fillers (rice, beans, etc). I stopped going there months and months ago along with everyone I know pretty much. Waynesboro's Chipotle is much better quality
- JPjuanita postonNov 1, 20253.0Very little steak I asked for more there is an up charge of 5ish dollars. You don’t get much of a serving size especially as I don’t get beans or rice. The onion pepper mixture & sour cream was almost empty. This one was not as generous in portions as all the others I have eaten at. I kinda felt it was the lady serving especially wanting to up charge after she gave me maybe 8 pcs of steak.
- DSDustin ShullOct 21, 20251.0If you are looking for shot glass sized portions, don't mind semi edible food and don't mind paying WAY too much, come visit this location! So good, you'll completely write off ever going back to ANY location! COME ON! TRY A LITTLE!
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill in Staunton?
Chipotle Mexican Grill in Staunton is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Staunton?
It is located at 102 Crossing Way, Augusta, Staunton, VA 24401, United States.
Does Chipotle Mexican Grill in Staunton offer online ordering?
Yes, you can order online through their website at https://order.chipotle.com/ or via the Chipotle app.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill in Staunton?
You can contact them by phone at +1 540-324-2799 or email at VA.3814.Staunton@chipotle.com.
Is there a rewards program at Chipotle Staunton?
Yes, Chipotle offers a rewards program called Chipotle Rewards where you can get exclusive offers and earn free food.
Are there hotels nearby Chipotle in Staunton for visitors?
Yes, nearby hotels include Fairfield Inn & Suites by Marriott Staunton, Tru by Hilton Staunton, and Comfort Inn and Suites, convenient for visitors dining at Chipotle.
What other fast food options are near Chipotle Staunton?
Nearby fast food options include Jersey Mike's Subs, Wendy's, Waffle House, Cookout Staunton Va, Bojangles', Chick-fil-A, and McDonald's for a variety of choices.
Is there a convenience store near the Chipotle in Staunton?
Yes, there is a 7-Eleven convenience store nearby for quick shopping needs.
Are there any dining options near Chipotle besides Mexican cuisine?
Yes, options nearby include Waffle House for breakfast and brunch, Cracker Barrel Old Country Store for American Southern cuisine, and Starbucks for coffee and snacks.