Business Details
About
Mexican Restaurant
Chipotle Staunton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.5
619 reviews
5 stars
153
4 stars
55
3 stars
32
2 stars
60
1 star
319
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous reviews indicated issues with food quality, including undercooked rice, cold food, and inconsistent portion sizes.
Customer Service
Many customers reported poor customer service, including rude staff, lack of assistance, and unresponsive management.
Cleanliness
The restaurant frequently received complaints about cleanliness, with dirty tables, overflowing trash, and unsanitary conditions noted by multiple reviewers.
Order Accuracy
Several customers experienced issues with order accuracy, including missing items and incorrect food preparation.
- LMLaura McGheeDec 28, 20251.0All the other 1 star reviews are accurate.
- FGFinan GrmayDec 23, 20251.0Raw rice, dried protiens
- ESErnesto SainzDec 14, 20251.0The lady here serving the food acts like she owns the food and takes it with her after work. Lmfao just wow. Lady please serve 4ounce not 1 ounce of meat. The food is to sell not for you to keep or take it home. Look I know chipotle hire you because they have no other choice and it’s all about profit over people I get it I have multiple businesses myself but my employees follow directions maybe you should too. 4 ounce remember not 1 ounce.
- SFSandra FixNov 26, 20253.0This wasvour first visit to Chipotle. Customers in line were very helpful helping us navigate the menu. The food tasted very good but I thought it was not very hot. The rice and meat and cheese were barely warm. We ordered the larger bowl and decided we should have ordered the regular size. What we ordered was somewhat pricey. The server was polite but I felt rushed thru the line being my first time there. The counter we sat had not been cleaned and the bathrooms could use some attention. I will go again but will be more aware of what to order.
- ANA NNov 21, 20252.0This location really needs to change their hours to closing at 9 instead of 10. If you try to go in even at 9:05, they are "out of" everything. No matter which day you go. That suggests it is not a legitimate supply issue but a workers can't be bothered to get more out issue. The grill is completely shut down and they will not make any more meat. Fine if you are a vegetarian but then, they are probably also out of lettuce, salsa, and cheese too. That's cool if that's how you want to run your business, but at least be honest about when you are closing. Walked out without food yet again which was nicer than the lady in front of me who pitched an absolute fit (and I can't say I blame her).
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill in Staunton?
Chipotle Mexican Grill in Staunton is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Staunton?
It is located at 102 Crossing Way, Augusta, Staunton, VA 24401, United States.
Does Chipotle Mexican Grill in Staunton offer online ordering?
Yes, you can order online through their website at https://order.chipotle.com/ or via the Chipotle app.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill in Staunton?
You can contact them by phone at +1 540-324-2799 or email at VA.3814.Staunton@chipotle.com.
Is there a rewards program at Chipotle Staunton?
Yes, Chipotle offers a rewards program called Chipotle Rewards where you can get exclusive offers and earn free food.
Are there hotels nearby Chipotle in Staunton for visitors?
Yes, nearby hotels include Fairfield Inn & Suites by Marriott Staunton, Tru by Hilton Staunton, and Comfort Inn and Suites, convenient for visitors dining at Chipotle.
What other fast food options are near Chipotle Staunton?
Nearby fast food options include Jersey Mike's Subs, Wendy's, Waffle House, Cookout Staunton Va, Bojangles', Chick-fil-A, and McDonald's for a variety of choices.
Is there a convenience store near the Chipotle in Staunton?
Yes, there is a 7-Eleven convenience store nearby for quick shopping needs.
Are there any dining options near Chipotle besides Mexican cuisine?
Yes, options nearby include Waffle House for breakfast and brunch, Cracker Barrel Old Country Store for American Southern cuisine, and Starbucks for coffee and snacks.