Wendy's

3.5
1499 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
145 Garrisonville Road, Stafford, VA
22554, United States

Hours

Reviews

3.5
1,499 reviews
5 stars
501
4 stars
348
3 stars
278
2 stars
126
1 star
246

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and failure to accommodate special requests.

Food Quality

Feedback on food quality was mixed; while some found it fresh and tasty, others complained about cold, undercooked, or old food.

Cleanliness

The restaurant was noted for being clean and well-maintained, although some reviews mentioned issues with restroom supplies.

Speed of Service

Customers frequently mentioned long wait times, both in the drive-thru and inside the restaurant, even when few patrons were present.
  • MP
    Maria P
    Sep 29, 2025
    1.0
    My husband and I were assisted in the drive thru by this young lady host named Francisca (per paper receipt) on 9/29. We ordered three full meals for our family as we usually do since we are regulars and she was rude when we politely asked her if she could please provide us one or a couple more sauces since we had only received two for all three large meals. Everyone has always been so polite, kind and professional but her. Hopefully this young lady can get some more training about customer service to make Wendys guest visits more pleasant. Unfortunately we left with the two sauces to avoid any confrontation with her and ruin our meal as she had requested to run our card again for .50 cents if we wanted another sauce. I understand some people may abuse the sauce request but she should be able to notice with the correct training when people don’t and what’s only fair to provide per meal amounts.
  • JS
    John Sennett
    Sep 23, 2025
    1.0
    They wouldn't even take orders. Laziest Wendy's I've been too.
  • CJ
    C. Jones
    Sep 22, 2025
    1.0
    The customer service was poor on this occasion. While ordering through the drive thru, a Caucasian woman with red lipstick was not friendly AT ALL. I frequently this one occasionally and won't return. I hate bad customer service. And the food was fresh, so that overshadowed my experience.
  • KG
    Kim Glaude
    Sep 21, 2025
    1.0
    It took forever for someone to take my order. It seems they were concerned about the drive thru not the lobby. When she came to take my order she couldn't answer any questions. She directed me to plastic cards on the counter because 80% of the menu was not posted on the menu board. The worst salad ever. Chicken must have microwaved for 2 minutes. I couldn't stab it with the plastic fork. Apples were brown and mushy. Lettuce was on the verge. I would have returned but we were on I-95 by then. I dumped the entire salad at our next stop. There were only 3 other people in the store. The restaurant was clean and new looking. 145 Garrison Road Stafford VA
  • JJ
    jj
    Sep 6, 2025
    1.0
    It is now approximately 8 AM in the morning and there are no employees to take customer orders and I’ve waited for almost 5 minutes.

Frequently Asked Questions About Wendy's

Is Garrisonville Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.