Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
I visited a McDonald’s location today for lunch and ordered a fish sandwich meal. When I received my order, I noticed that there was no ketchup included in the bag. I politely asked the server for ketchup to have with my fries, and she informed me that there would be an additional charge of $0.70.
I asked for clarification, as this was the first time I had encountered such a charge despite being a long-time McDonald’s customer. Unfortunately, the server was unable to provide an explanation and walked away.
I found this interaction to be unprofessional and disappointing. I would appreciate clarification regarding this policy and hope for better customer service in the future.
HS
Hamayel Safi
Apr 2, 2026
1.0
Absolutely unacceptable experience. We specifically asked if the food was fresh before ordering, and they confidently said yes — which was clearly not true. The food we were given was cold and stale, like it had been sitting out for hours.
When we went back to address it, there was no real accountability or effort to fix the issue. It’s extremely frustrating to be lied to and then served low-quality food (I know it’s McDonalds but there are way better McDonalds stores that serve higher quality food).
If you can’t provide fresh food, be honest about it. Don’t mislead customers and take their money for something that isn’t even edible.
IK
Ibrahim Kamal
Mar 14, 2026
4.0
Whatever you think of McDonald's is what you get from here, though the people who work here are very cheerful and helpful
WH
Wesly Hernandez
Feb 17, 2026
1.0
It's one of the worst McDonald's I've ever been to. They don't give me the right order, or it takes me 25 to 30 minutes even when there's no one else there. It's the worst service ever.
MM
mabina
Jan 31, 2026
3.0
The service was good and staff friendly. The food, we got breakfast it was delicious and they got our oder right. This McDonald's has been rebuilt to fit their new more modern model structure. I love the configuration inside. One slight negative was that I saw a number of tables that needed to be cleaned. We dined in and received our food in very short time.
What are the regular business hours for this McDonald's location?
This McDonald's is open Monday through Thursday, and Sunday from 5:00 AM to 11:00 PM, and Friday and Saturday from 6:00 AM to 10:00 PM.
What are the delivery hours for this McDonald's?
Delivery is available Monday through Thursday and Sunday from 5:00 AM to 10:30 PM, and Friday and Saturday from 5:00 AM to 11:30 PM.
When can I use the drive-through service at this location?
Drive-through is open Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday and Saturday from 5:00 AM to midnight.
What types of payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
The McDonald's is located at 5506 Backlick Rd, Springfield, VA 22151, United States.
Does this McDonald's offer mobile ordering and delivery services?
Yes, this location offers mobile ordering, curbside pickup, same-day delivery, and no-contact delivery services.
Is there a McDonald's app to order from this location?
Yes, you can order through the McDonald's App available on both Apple App Store and Google Play Store.
What nearby health care services are close to this McDonald's?
Nearby health care services include NoVa Foot and Ankle, Doctors Hearing Services, James Reed M.D., and Advance Dental, which are convenient if you are in the area for appointments or treatments and want to grab a meal.
Are there any nearby schools or educational centers near this McDonald's?
Yes, Allcare Institute and Abugida Language & Cultural Center are nearby, which might be convenient for families or students visiting the area and looking for quick dining options.
What other nearby amenities can customers visit before or after dining at this McDonald's?
Customers might visit nearby places like Mobil gas station for fueling needs, Professional Tax Accountants for financial services, or Merak Wellness and Skincare spa for relaxation around their visit.
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