CK
Chris Kinson
Nov 10, 2025
Incorrect Posted Pricing & Customer Treatment- Code Violation
This location’s digital menu still lists the kids’ meal at $5. We ordered full lunches for the family, including the kids’ meal, and the staff refused to honor the posted price. Me and multiple other customers saw the price and pointed directly at the menu, clearly surprised it was being dismissed.
The staff were already short and unfriendly before any pricing question came up. When we asked for clarification, the tone escalated immediately. One employee also spoke sharply to my 6-year-old to hurry up choosing toppings, even though the line was not being held up.
Advertising goods or services at a given price and refusing to sell at that price is illegal. Management should correct the signage and retrain on tone and communication
§ 18.2-217. Advertising merchandise, etc., for sale with intent not to sell at price or terms advertised; prima facie evidence of violation.
(a) Any person, firm, corporation or association who in any manner advertises or offers for sale to the public any merchandise, goods, commodity, service or thing with intent not to sell, or with intent not to sell at the price or upon the terms advertised or offered, shall be guilty of a Class 1 misdemeanor.
(b) In any prosecution or civil action under this section, the refusal by any person, firm, corporation or association or any employee, agent or servant thereof to sell, or the refusal to sell at the price or upon the terms advertised or offered, any merchandise, goods, commodity, service or thing advertised or offered for sale to the public, shall be prima facie evidence of a violation of this section; provided, that this subsection shall not apply when it is clearly stated in the advertisement or offer by which such merchandise, goods, commodity, service or thing is advertised or offered for sale to the public, that the advertiser or offeror has a limited quantity or amount of such merchandise, goods, commodity, service or thing for sale, and the advertiser or offeror at the time of such advertisement or offer did in fact have at least such quantity or amount for sale.
Code 1950, § 59.1-45; 1968, c. 439; 1972, c. 217; 1975, cc. 14, 15.