Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Springfield on Backlick Road in the Backlick Shopping Center.
Several customers praised specific servers for their excellent service, while others reported rude or dismissive behavior from staff.
Food Quality
Mixed reviews on food quality; some enjoyed their meals while others experienced issues with undercooked or bland dishes.
Management Response
Negative experiences were reported regarding management's handling of complaints, with some customers feeling dismissed or treated poorly.
Atmosphere
The restaurant atmosphere received positive remarks for being cozy and welcoming, although some noted issues with cleanliness and maintenance.
JJ
Jessica j
Feb 14, 2026
5.0
This is my second time at the location. First time I dialed in, today I had a to-go order on Valentine’s Day. Both times I’ve been greeted with friendly staff, quick service, and quality food! Today’s visit surprise me the most though. I thought they would be so busy with it being a holiday. I got my food within 20 minutes. I didn’t even finish parking before the lady was bringing me my food. We will be back to this location!!
EL
Edwin Lopez
Jan 24, 2026
5.0
WOW. I had an amazing dining-in experience, and it was all thanks to Chris at the bar. If you’re planning to eat at this location, do yourself a favor and sit at the bar—you have to be serviced by Chris. He was hands down the best of the best. The service was top-tier, attentive, and genuinely welcoming. I was beyond impressed with his professionalism, energy, and care. He truly elevated the entire experience. Can’t recommend him enough!!!
RF
Richard Franey
Jan 24, 2026
5.0
These scores are in the context of all mid priced steakhouses. This is our go to place for prime rib. It was cooked as we requested and was tasty and juicy. We also ordered a bloomin onion which was as good as we remembered. Unlike many restaurants they will cook a burger rare. It was delicious abd cooked just as we ordered. We will return.
JR
Joseph Roadarmel
Jan 21, 2026
5.0
Always a nice experience!
RR
Robin
Dec 21, 2025
1.0
Absolutely unacceptable.
While I was eating, a spider fell from the ceiling directly into my food.
When I asked for the manager, Gerard Campbell, he became angry and said the situation was “out of his control.” He did not remove the contaminated food and then told me that he did not need my business and that I was not welcome and should not return to the restaurant.
When I began recording and asked him to repeat what he said, he walked away.
Then — unbelievably — I was presented with my bill.
After a spider fell into my food.
After being told to leave.
I had to ask again through the server for a manager.
No apology. No professionalism. No basic food-safety response.
As a customer who was casually dressed, I could not help but feel that I was met with unwarranted hostility and disrespect while raising a legitimate safety concern. At a minimum, the response was dismissive and demeaning, and it left me questioning whether I was treated differently than other guests would have been.
This was not just a sanitation failure — it was hostile, dismissive, and humiliating treatment of a customer reporting a serious issue.
Corporate leadership and the Health Department have been notified.
I would strongly caution anyone considering dining here.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the opening hours of Outback Steakhouse in Springfield?
Outback Steakhouse in Springfield is open Monday to Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Outback Steakhouse Springfield offer happy hour specials?
Yes, Outback Steakhouse offers happy hour every day from 4:00 PM to 6:00 PM.
What types of meals are served at Outback Steakhouse Springfield?
The restaurant serves lunch, dinner, and happy hour.
Can I order delivery or pickup from Outback Steakhouse Springfield?
Yes, they offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment methods can I use at Outback Steakhouse Springfield?
You can pay with American Express, Android Pay, Apple Pay, cash, Mastercard, or Visa.
Is Outback Steakhouse suitable for families and does it have wheelchair accessible facilities?
Yes, the restaurant welcomes families and offers wheelchair accessible parking, seating, and restrooms.
Where can I find gluten-free menu options at Outback Steakhouse Springfield?
You can view gluten-free menu items at https://www.outback.com/nutrition/gluten-free for options suitable for gluten intolerance.
What nearby veterinary services are close to Outback Steakhouse Springfield?
Nearby veterinary services include Commonwealth Specialty Surgery For Animals, Regional Veterinary Referral Center, Springfield Emergency Veterinary Hospital, and CVCA Springfield, among others. These can be convenient for pet owners visiting the restaurant nearby.
Are there any shopping or entertainment centers near Outback Steakhouse Springfield?
Yes, Backlick Center is a nearby shopping center and cinema that you might enjoy visiting before or after your meal at Outback Steakhouse.
What fast food or dining options are near Outback Steakhouse Springfield?
Chick-fil-A is a nearby fast food restaurant, offering an alternative dining choice in the area around Outback Steakhouse.
Brand Certified Facts from Outback Steakhouse
Outback Steakhouse partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: