Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior from management.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and long wait times for food.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, raising concerns about hygiene.
Food Quality
Customers reported inconsistent food quality, with complaints about cold or stale items and concerns over food safety.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food, indicating that experiences can vary.
NT
Nat S (Thethor)
Dec 26, 2025
1.0
I got home and realized I was missing a sandwich.
YJ
yolande Jennings
Dec 8, 2025
1.0
The evening of December 08 2025, my companion and I visited your establishment with the intention of ordering a meal.
Despite a considerable wait, we observed several employees engaged in conversation and primarily attending to the drive-through service, while in-store customers, including ourselves, waited for assistance. Of particular concern was the sight of multiple meal boxes that had reportedly fallen to the floor and were subsequently restacked, raising immediate hygiene questions regarding food safety.
During this wait, an employee, later identified as a manager named Carolyn, approached me and inquired if I was recording with my phone. Upon my denial, she proceeded to the back of the store, where she allegedly informed other staff members that I was, in fact, recording. This individual then remained out of sight, leaving myself and other patrons, who were ahead of us in line, unattended for an extended period. When she eventually returned, she continued to disregard our presence. Upon finally attracting her attention and respectfully inquiring why our order was being overlooked, her response was delivered with an unacceptably rude and dismissive demeanor, an observation that was also noted by other patrons present.
Recognizing the deteriorating situation, I sought assistance from male manager, who graciously offered to accommodate our meal. While I appreciate his effort, the manager's prior conduct had generated a palpable negative atmosphere, leaving me with considerable apprehension about consuming the food. What began as an expectation for a pleasant dining experience devolved into deep discomfort and disappointment.
To be subjected to such an unprofessional and discourteous interaction, particularly from a manager, is profoundly disheartening. We had specifically chosen your establishment for our evening meal, passing up other options, and this experience unfortunately left us questioning that decision. The overall service we received was notably indifferent and unwelcoming. I hope this feedback is taken seriously, and that appropriate action will be taken to address these significant concerns.
FC
Francisco Cortez
Dec 7, 2025
1.0
The food is great,the place is clean.
The young staff is allways smiling
But, the manager Jenny. Is a shame she shouldn't be a manager in that place.
She is very mean, and very rude to costumers and for what I heard when I'm there she like to scream to the employees.. I advice that is time to give the opportunity to the young generations and fire that lady...
NN
Nathaly
Dec 5, 2025
1.0
Yesterday, I went to buy the new Grinch McMeal and asked for chicken nuggets and extra fries. The cashier was very friendly, but the person who handed me the food gave me a weird look. When I asked if they included the nuggets and fries, she said "yeah" begrudgingly. After getting home, I realized the nuggets were missing. I went back and told the manager, who called the employee over. She came over looking upset and basically told me I was wrong, then left without apologizing. The manager called her out, but she didn't seem to care, and neither of them apologized. Time6:27PM date 12/4/25
AC
Armando Cuatro
Dec 5, 2025
1.0
Yesterday was my first time here. I came to buy a kids' combo meal, and the girl who served me was in a very bad mood, angry. I greeted her, but she didn't respond. When I got home, my chicken nuggets were missing from my box. So I went back to the restaurant, and the girl was still very angry, with a terrible attitude. She didn't apologize or anything, as if they were giving me the food for free. I went there to buy food, not to be treated like that. So, bad service.
What are the operating hours of McDonald's at 6220 Backlick Rd, Springfield, VA?
This McDonald's location is open 24 hours a day, 7 days a week, including holidays.
Does this McDonald's offer delivery services?
Yes, McDonald's offers delivery services every day, 24/7, including no-contact and same-day delivery options.
Is there a drive-thru available at this McDonald's?
Yes, the McDonald's location has a drive-thru that operates 24/7 every day of the week.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order from McDonald's via a mobile app?
Yes, you can order through the McDonald's app available on both the Apple App Store and Google Play Store.
What services does this McDonald's location offer to customers?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Where can I view the full menu for this McDonald's?
You can view the full McDonald's menu at https://www.mcdonalds.com/us/en-us/full-menu.html.
What nearby restaurants or places of interest can I visit around this McDonald's?
Nearby spots include Mike's American and The Bar at Mikes American Grill for American cuisine, KFC for more fast food options, and Baskin-Robbins for ice cream and desserts.
Are there any nearby convenience stores or banks near McDonald's at this location?
Yes, 7-Eleven convenience store and gas station, Capital One Bank, and Burke & Herbert Bank are all close by for your convenience.
Which nearby services could be useful for health and personal care around this McDonald's?
Nearby services include Spring Dental Care for dental needs, Salon Latino and Studio Hair By Kuki for beauty and hair salon services, as well as Oh Nails and Barberia for additional beauty treatments.