Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted consistently poor customer service, with reports of rude staff and unprofessional behavior from management.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and long wait times, particularly during busy hours.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and bathrooms, with dirty tables and trash not being promptly addressed.
Food Quality
Feedback indicated that food was often served cold or stale, with complaints about the freshness and preparation of items.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that positive experiences do occur.
HB
HILLARY BAKER
Feb 21, 2026
1.0
Notorious for serving people cold food. The fries always taste like they've been sitting for hours. They Never get your Doordash order correctly. Something is always missing...even when the receipt is stating exactly what should be in the bag...😡
FA
Fibhek Academy
Feb 20, 2026
5.0
A good location for a satisfying snack before heading home. 🍟🍗🥤
SK
Sinan Khalilzade
Feb 14, 2026
1.0
This was one of the worst customer service experiences I’ve ever had. The staff were extremely rude and disrespectful. One of the girls working there was impossible to understand and had a very bad attitude. Instead of helping, she made the situation worse. Totally unprofessional behavior. I felt insulted and unwelcome. Definitely deserves 1 star.
AG
Alex Garcia
Feb 8, 2026
4.0
Always like Mc Donalds. Coffee mornings and Quarterpounder at evenings with sweet tea. Love it. ❤️
KS
Kartick Subramanian
Jan 26, 2026
1.0
Not once, not twice, this place has been consistently serving horrible and wrong food every time I've visited in the past year. They have ruined McDonald's name and reputation for me. Never again!!
What are the operating hours of McDonald's at 6220 Backlick Rd, Springfield, VA?
This McDonald's location is open 24 hours a day, 7 days a week, including holidays.
Does this McDonald's offer delivery services?
Yes, McDonald's offers delivery services every day, 24/7, including no-contact and same-day delivery options.
Is there a drive-thru available at this McDonald's?
Yes, the McDonald's location has a drive-thru that operates 24/7 every day of the week.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order from McDonald's via a mobile app?
Yes, you can order through the McDonald's app available on both the Apple App Store and Google Play Store.
What services does this McDonald's location offer to customers?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Where can I view the full menu for this McDonald's?
You can view the full McDonald's menu at https://www.mcdonalds.com/us/en-us/full-menu.html.
What nearby restaurants or places of interest can I visit around this McDonald's?
Nearby spots include Mike's American and The Bar at Mikes American Grill for American cuisine, KFC for more fast food options, and Baskin-Robbins for ice cream and desserts.
Are there any nearby convenience stores or banks near McDonald's at this location?
Yes, 7-Eleven convenience store and gas station, Capital One Bank, and Burke & Herbert Bank are all close by for your convenience.
Which nearby services could be useful for health and personal care around this McDonald's?
Nearby services include Spring Dental Care for dental needs, Salon Latino and Studio Hair By Kuki for beauty and hair salon services, as well as Oh Nails and Barberia for additional beauty treatments.
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